Education : Graduation / MBA Supply Chain/ Logistics
Experience : 5 to 7 Years of professional experience
Key activities :
- Getting Purchase Order from customer, scrutinizing them in terms of their completeness, monitoring key terms and comparison of the same with Customer Master Data.
- In case of Deviation in Master data and purchase orders, co-ordination with customer and get the same aligned/get the approval from BA or other department in case there is an exception
- Maintaining price conditions as per customer and part in SAP.
- Booking the orders schedule in SAP system and updating customer about the sales order details
- Specific attention to the OEM requirements, following up for their schedules and the call off orders against them
- Ensure that the confirmation dates of the availability of the material is within the lead time and co-ordination with factory in case it is going beyond lead time.
- Ensure timely execution of orders as per the GI dates in the system and co-ordination with factory in case of delay. Proper escalation in case the request is not honored.
- Attending the customers short term urgencies and giving them timely feedback about the availability of the material
- Sending the open order reports to the customer on monthly basis or in case it is desired by customer.
- Alignment of requested dates properly in the system as per the feedback from the customer on open orders
- Escalation in case the material is ready and customer has pushed out the demand further to avoid accumulation of unwanted inventories
- Usage of the Customer Portal for ASN preparation.
- Quarterly customer visits for the key customers and as per demand for the others.
- Keeping the customer Satisfaction score over 85% for each customer
