Senior Customer Service Associate (US Shift)

About Codingal:

Codingal (www.codingal.com) is a global leader in online coding education for kids and teens, offering live, interactive classes taught by expert Computer Science instructors. Our mission is to inspire kids to fall in love with coding and empower them to create apps, games, websites, and animations, preparing them to become future entrepreneurs, engineers, and scientists.

With a curriculum accredited by STEM.org and based on the K-12 Computer Science Framework, Codingal provides personalized learning paths through 1:1 private classes or small group sessions. Kids find the experience fun and engaging, as reflected in our exceptional ratings: teachers are rated 4.9/5, curriculum 4.8/5, and an NPS of 86.

Founded in the US and backed by top investors like Y Combinator, Rebright Partners, and angel investors, Codingal has reached 1M+ students worldwide. Parents trust Codingal for high-quality coding education that starts kids on a journey to unlock their full creative potential.

We are looking for a Senior Customer Service Associate (US Shift) to join the passionate Codingal team.

Key Responsibilities:

• Provide an exceptional experience to the customers.
• Provide technical support to Parents and Teachers.
• Provide chat, Email, and call support to our customers.
• Handle escalation tickets.
• Schedule, reschedule, and manage student classes.
• Be a relationship expert and ensure customer retention and satisfaction.

Perks:

• Free Snacks & Dinner
• Exposure to a fast-paced Ed-Tech startup.
• Health Insurance

Education: Bachelor's degree

Requirements:

• Prior Customer Service experience
• Fluency in English communication
• Availability to work from the office.

Salary: Market-aligned salary based on experience

Shift Time: 10 PM to 7 AM

Week off: Any one day between Monday to Friday

Location: HSR Layout, Bangalore, India

Please note that this is an in-person role, with no remote option available.

You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding education to every K-12 student and prepare them for the future.

Apply now!