Senior Customer Reliability Engineer

Build Your Career at Informatica

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous minds eager tosolve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.

Senior Technical Support Engineer - Oracle

We're looking for aSenior Technical Support Engineerto join our team in Bangalore

You will report to our Manager, Technical Support

Technology You'll Use

Informatica product knowledge, Databases, Troubleshooting, and Provides technical support for the diagnosing, troubleshooting, of cloud infra/application. Exposure to cloud platform AWS/Azure along with Linux support.

• Core expertise in Oracle RDS troubleshooting and performance tuning

• Linux and windows

• Having MSSQL will be an added advantage

Your Role Responsibilities Here's What You'll Do

• Manage communications with customers, at all levels, to maintain positive relationships.

• Experienced user of information tools and training to provide consistent, high levels of customer satisfaction.

• Provide technical support which will include problem solving and performance tuning.

• Keeping the SLAs intact with the support requirement

• Perform incident/alert troubleshooting, problem analysis and provide high quality solutions to technical issues.

• Actively participates in technical forums.

• May mentor Associates and Support Engineers.

What We'd Like to See

• Ability to quickly learn new technologies in a dynamic environment.

• Strong Analytical and problem-solving skills.

• Proactively share technical knowledge and best practices with team members.

• Articulate ideas and thoughts clearly and easily.

• Interact well with team leaders, peers, junior staff and other managers at various positions.

• Well-developed knowledge of Oracle & MSSQL theory and operational practices.

• Highly adept at customer relationships and issue resolution communication skills.

Role Essentials

• BE or equivalent educational background is preferred.

• Minimum 7+ years of relevant professional experience.

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

About InformaticaInformatica, a Salesforce company, is a leader in enterprise AI-powered cloud data management. Informatica helps organizations connect, manage, and unify their AI-ready data through its data catalog, data integration, governance, quality and privacy, metadata management, and Master Data Management (MDM) capabilities. Informatica continues to support and integrate with a broad ecosystem of partners while helping customers unlock the full value of their data and AI.

About SalesforceSalesforce is the #1 AI CRM, empowering companies to connect with their customers in a whole new way through the power of artificial intelligence, data, and trust. For more information about Salesforce (NYSE: CRM), visit:.