Senior Customer Relations Manager

Company Description

M1xchange is India's leading RBI-licensed Trade Receivables Discounting System (TReDS) platform, established in 2017, connecting corporates and MSMEs with banks and NBFCs. It serves as a secure digital marketplace for selling receivables, enabling efficient bill discounting. Through this platform, MSME suppliers can raise and validate invoices digitally, allowing financiers to bid and process payments within 24 hours. M1xchange empowers MSMEs by providing access to competitive financing without requiring collateral, contributing significantly to the growth of businesses in India.

Role Description

This is a full-time, on-site role for a Senior Customer Relations Manager located in Mumbai. The role involves managing and nurturing relationships with customers, ensuring exceptional service delivery, and addressing customer queries and grievances effectively. The Senior Customer Relations Manager will be responsible for enhancing customer satisfaction, facilitating smooth onboarding processes, collaborating with internal teams, and analyzing customer feedback to drive continuous improvement in services.

Qualifications

• Customer relationship management and client servicing experience
• Proficiency in problem-solving, conflict resolution, and customer service skills
• Strong communication, interpersonal, and negotiation skills
• Knowledge of financial products, especially trade finance, is preferred
• Ability to work collaboratively with cross-functional teams
• Analytical mindset and ability to derive insights from customer feedback
• Bachelor's degree in Business Administration, Finance, or a related field; MBA is a plus
• Prior experience in the financial services or banking industry is an advantage