Senior Customer Insights Analyst

Overview

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve — including our employees, customers, shareholders, partners, and communities.

We help customers accelerate business transformation with simple, powerful, and secure solutions. We are looking for individuals who thrive in an innovative, fast-paced environment and bring a collaborative, accountable, ready, and empathetic mindset to their work.

Solarians believe we can accomplish more together. We hire based on attitude, competency, and commitment, and we are looking for team members who are ready to grow with the business, solve meaningful problems, and help advance our world-class solutions.

Your Role

As the Customer Insights Analyst, you will be a hands-on analytics contributor focused on building dashboards, reports, and visualizations that help teams understand customer sentiment, trends, pain points, and opportunities. You will work with data from Qualtrics, Tableau, Salesforce, support systems, customer journey programs, and other sources to create reporting that supports business decisions and CX action planning. This role is ideal for someone who enjoys hands-on analysis, data storytelling, dashboard development, and finding practical ways to make customer insights easier to understand, access, and act on.

Your Impact

In this role, you will turn customer data into clear, actionable insights that help teams improve the customer experience. You will:

• Build dashboards, reports, and visualizations that highlight customer trends, journey pain points, and business opportunities.
• Analyze NPS, CSAT, survey responses, support interactions, product usage, digital behavior, and other customer signals. Use Qualtrics or similar survey tools to support Voice of Customer reporting and feedback analysis.
• Explore Agentic AI and automation opportunities to improve insight generation, reporting, and customer feedback analysis. Support customer journey reporting by connecting survey feedback, operational data, and customer signals. Translate data into clear insights, summaries, visualizations, and business recommendations.
• Partner with CX, Product, Support, Customer Success, Sales, Marketing, Data, and Operations teams to make insights actionable.

Your Experience

• 5+ years of experience in customer insights, data analytics, CX analytics, business analytics, reporting, or a related role.
• Strong experience with Tableau reporting, dashboard development, and data visualization.
• Experience with Qualtrics or similar survey platforms.
• Experience analyzing Voice of Customer data, including NPS, CSAT, journey feedback, or transactional surveys.
• Familiarity with Salesforce, support data, customer health data, or operational reporting.
• Interest or experience in AI, automation, LLMs, or Agentic AI for analytics and insight generation.