ANSR is hiring for one of its clients.
About ANSR MedTech:
Who We Are:
ANSR MedTech Capability Center is a new global innovation hub being established in India for a Fortune 100 Fastest-Growing Company in the MedTech sector. Built in partnership with ANSR, the center draws on ANSR's proven experience in establishing and scaling high-performance Global Capability Centers (GCCs) for leading global enterprises.
ANSR MedTech center brings together world-class engineering, product, and technology talent to build next-generation healthcare platforms and solutions that power global operations.
Our Vision:
To build a next-generation MedTech capability center that powers global healthcare innovation. We envision:
- High-impact innovation hubs shaping global product and technology roadmaps
- Centers that go beyond support functions to drive core engineering and platform development
- Sustainable, scalable ecosystems that nurture world-class MedTech talent
- Capability centers that directly influence patient outcomes worldwide
At its core, the ANSR MedTech Capability Center is about enabling innovation that touches lives at scale.
About CFSW:
- Joining the Customer Facing Software (CFSW) Center of Excellence at ANSR MedTech means being part of a team that is core to delivering global, customer facing technology platforms used at scale.
- You'll work on high impact systems—Salesforce, Cloud, Data Products, and Testing—that power real customer, agent, and care experiences worldwide. This is not a support or back office environment; teams are responsible for end to end execution, quality, and outcomes.
What makes this role stand out:
- Work on enterprise grade platforms that support millions of users globally
- Partner closely with senior global technology and product leaders on priorities, standards, and outcomes
- Help build a Center of Excellence from the ground up, shaping ways of working, engineering quality, and delivery excellence.
- Grow as part of a Build–Operate–Transfer (BOT)journey, with increasing scope and maturity over time
- Success is measured by delivery quality, stable releases, platform value, continuous improvement, and strong collaboration with global stakeholders.
About the Role:
The Senior CRM Functional Analyst is a critical member of the Customer Ecosystem Development team and reports to the Manager, IT Commercial CRM Systems. Working in a dynamic, collaborative team environment, the successful candidate will support ANSR MedTech's commercial expansion with new products, new markets and new functions through business analysis and general IT support across the entire business entity.
Specific functions of this role include business process definition (as-is vs. to-be), solution design, configuration, and implementation of technical solutions across the Salesforce.com platform.
The ideal candidate will have a demonstrated ability to work with multiple stakeholders in a fast-paced environment, organizational skills required to work on multiple initiatives at the same time, and the ability to comprehend business processes and suggest solutions in a business-friendly manner. They will also have demonstrated a desire to continue improving their Salesforce and business analysis skills through certifications, Trailhead modules, and/or career advancement. This is a hands-on role playing a key position in the global growth of ANSR MedTech over the next several years.
Responsibilities:
- Perform complex business and systems analysis work; conduct requirements gathering/analysis via information gathering sessions with business users and technical staff. Develop supporting process flows.
- Conduct analysis of existing business processes; recommend process improvements.
- Strong understanding of Apex (No coding needed)
- Responsible for providing data expertise and consulting related to operational reporting and analytics.
- Have hands on experience with validation rules and flow, other configuration, etc.
- Hands on experience deploying configuration options while effectively addressing technical challenges.
- Assist in the evaluation of third party tools for feasibility and impact to the business.
- Assist the business team in the creation of requirements documentation that can include use cases, process flows, and system interface diagrams.
- Create Functional Design Documentation based on business requirements.
- Communicate effectively with business users on the status of enhancements and projects.
- Develop comprehensive test plans with users, coordinate test activities and/or help execute test components.
- Perform other duties as required.
Education and Experience:
- Bachelor's Degree and/or equivalent combination of education and experience.
- Minimum 5 years of experience working with Salesforce Platform
- Experience working with healthcare is a plus
- Experience working in a regulated environment as well as International experience is strongly desired.
- Understanding of Jira and Agile processes
- Proven ability to provide business analysis and system configuration deliverables related to process improvement.
- Salesforce Certification is a plus
- Proven knowledge of the software and systems development life cycle.
Skills/Competencies:
- Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously.
- Ability to work in a deadline focused, dynamic environment, and consistently produce deliverables within agreed upon timelines.
- Ability to analyze problems and develop solutions accounting for the larger system wide impacts.
- Must have the ability to express strategy, technical knowledge, and processes in easily understood presentations.
- Positive, results driven, rational, logical, team player.
- Ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Ability to work independently & on multiple projects against deadlines.
