Senior Credit Analyst

26WD98554

Position Overview

The Senior CreditAnalystIIIevaluates customer creditworthiness and manages a portfolio of past-due accounts to minimize risk andoptimizecash flow. This role balances sound credit decisions with strong customer relationship management, partnering cross-functionally to resolve issues and drive collections performance. Reporting to the Senior Manager, Credit & Collections, this position offers a flexible hybrid work arrangement.

Responsibilities

Credit Risk Assessment

• Evaluate customer and prospective customer creditworthiness using financial statements, credit agency data, banking references, and public/private sources

• Investigate discrepancies in creditline requestsanddo clarifying research

• Approve or decline credit requests in line with established credit matrix and policy guidelines

• Escalate marginalcredit requestswith formal written analysis and recommendations

• Document all credit decisions thoroughly and in compliance with policy

Collections & Portfolio Management

• Manage a portfolio of delinquent accounts and oversee the full dunning cycle

• Contact customers to resolve overdue balances whilemaintainingstrong business relationships

• Identifyroot causes of non-payment (financial hardship, disputes, insolvency) and drive resolution

• Negotiate payment plans and rescheduling arrangements to securetimelycommitments

• Recommend third-party collections, legal action, or write-offs (360+ days overdue) whenappropriate

• Partner with Sales and Operations to resolve disputes and secure payment

• Deliveron cash collection goals

• Minimizebad debt

• Assistcustomers with billing/dunning related issues

Coordination & Reporting

• Provide weekly portfolio updates and performance reporting to management

• Support internal and external audit requests

• Ensureaccuratebilling for Enterpriseand namedaccounts

• Manage trade credit securities asrequired

• Contribute to month- and quarter-end reporting activities

• Collaborate cross-functionally to supportcollectionssuccess and customer experience, with sensitivity to regional and cultural business practices

Minimum Qualifications

• Bachelor's degreepreferred

• 5+ years of credit and collections experience

• SAP experiencerequired

• Strong Excel and data analysis skills

• Salesforce experience preferred

• Strong negotiation, communication, and stakeholder management skills

• Analytical mindset with attention to detail

PreferredQualifications

• Salesforce experience

• Experience reporting into a multinational/matrixed environment

• International languages (Spanish, French, German, etc.)

• Experience dealing with online customer billing portals

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