Senior Counsellor Retail Sales

Location: Bangalore ( Work from Office)

Experience: 2–5 years | EdTech / Education / Training Sales preferred

Department: Retail Sales / Admissions

Role Summary

• Responsible for driving student enrolments and revenue for Cranes Varsity's career-focused PGD and professional programs through inbound/outbound counselling, lead conversion and relationship management.

Key Responsibilities

• Handle inbound & outbound leads through calls, WhatsApp and other channels.
• Counsel students/professionals on suitable programs based on their career goals, skills and eligibility.
• Drive the complete sales cycle – lead qualification → counselling → follow-up → conversion → admission.
• Achieve monthly enrolment and revenue targets.
• Maintain regular follow-ups and ensure strong lead conversion.
• Explain program structure, curriculum, placements, certifications, fees and career opportunities.
• Maintain accurate lead and sales data in CRM and provide regular pipeline updates.
• Handle objections and negotiate effectively to close admissions.
• Support referral, webinar, open-house and other B2C lead-generation initiatives.
• Mentor junior counsellors and support the team in improving conversion performance.