Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Role Summary
About The Role
We are seeking Senior Continuous Improvement Lead to drive and embed continuous improvement initiatives across our managed IT service operations. This role will not only lead improvement projects but also serve as a mentor and trainer, building continuous improvement capabilities by teaching Continuous Improvement, Lean Six Sigma, process mapping, and operational excellence skills to client-facing teams and internal stakeholders. The role involves collaborating with diverse teams across the Americas, Europe and Asia.
Responsibilities & Tasks
Key Responsibilities
- Lead continuous improvement initiatives to enhance client-facing service operations.
- Teach, coach, and mentor client-facing teams and internal stakeholders on continuous improvement methodologies, including Lean Six Sigma and process mapping.
- Design and deliver training programs, workshops, and learning materials to build a culture of operational excellence.
- Apply Lean Six Sigma principles and program management best practices to ensure successful project execution and sustainable outcomes.
- Manage multiple continuous improvement projects, tracking progress, risks, and impact.
Experience, Skills And Qualifications Required
Required Skills and Experience
- Lean Six Sigma Black Belt w/3+ years additional project management or operational excellence success required, Master Black Belt preferred
- 5+ years experience in continuous improvement, operational excellence, or process optimization roles, preferably in IT or managed services.
- 5+ years direct experience in outsourced IT Managed Services including Service Desk, ITAM, Incident Management, Networking or Data Center required.
- Demonstrated experience transferring continuous improvement skills to others through training or coaching.
- Expert level skills in Lean Six Sigma Tools, including process mapping and data analysis.
- Proven program/project management experience.
- Excellent cross-cultural communication and stakeholder management skills, comfortable working with teams across cultures and time zones.
- ITIL certifications preferred
Formal project management certification preferred
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
