Senior Consultant-Tech Consulting-FS-CNS-TC-Technology Strategy & Transformation-Hyderabad

Technology Consulting

Title:Specialist II, Site Reliability Champion

EY is a global leader in assurance, tax,transactionand advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.

Fueled by strategic investment in technology and innovation, Client Technologyseeksto drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology,you'llwork with technologists and business experts, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technicalexpertise. As a catalyst for change and growth,you'llbe at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have250,000 peoplein more than 140 countries, all of whom rely on secure technology to be able to do their job every single day.Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, toenablinghundreds of internal tools and external solutions delivered to our clients.Technology solutions are integrated in the client services we deliver andiskey to us being more innovative as an organization.

EY Technologysupports our technology needs through three business units:

Client Technology (CT) -focuses on developingnew technologyservices for our clients. It enables EY toidentifynew technology-based opportunitiesfaster andpursue those opportunities more rapidly.

Enterprise Workplace Technology (EWT) -EWTsupports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) -Info Sec prevents, detects,respondsand mitigates cyber-risk,protectingEY and client data, and our information management systems.

The opportunity

This role provides coordination to site reliability efforts across the subdivision. This role also includes ensuring systems reliability, driving automation of operational tasks, defining and tracking key performance indicators (KPIs), designing scalable systems, managing incidents, and collaborating with development teams to ensure software reliability and scalability.

Your key responsibilities

• Coordinates cross-product chaos experimentation to proactively test system resilience and uncover reliability gaps.

• Maintains the centralized incident response playbook for the subdivision, documenting standards for communication, escalation, and recovery during incidents. Aggregates and reports quantifiable availability data to senior leadership. Contributes to IT-wide inner source libraries for reliability engineering practices.

• Facilitates blameless post-incident reviews for incidents involving more than one product family, identifying systemic issues and driving continuous improvement.

• Remains informed of ongoing site reliability engineering activities across the subdivision and collaborates on shared learnings and best practices.

• Communicates new reliability standards, tools, and frameworks across subdivisions to promote consistency and innovation.

• Participates in special projects and performs other duties as assigned.

• Drives automation of key operational tasks including deployments, monitoring, and scaling, reducing manual effort and operational risk.

• Defines and tracks key performance indicators (KPIs) such as availability, latency, and error rates to assess and improve system health.

• Partners with development teams to ensure software reliability and scalability. Provides input on architectural and code changes that affect operational performance.

Skills and attributes for success

• A team player with strong analytical, communication and interpersonal skills

• Constantly updating yourself aboutnewtechnologiesin the market

• A winning personality and the ability to become a trusted advisor to the stakeholders

To qualifyfor therole,you must have

• Minimum 5 years of experience in site reliability engineering or a related discipline

• Bachelor's degree in Computer Science, Information Technology, or equivalent combination of education and experience

• Expertise in incident management, chaos engineering, performance metrics, and automation frameworks

• Strong background in system monitoring, reliability tooling, and cross-functional stakeholder engagement

Ideally,you'llalso have

• Strong verbal and written communication, facilitation, relationship-building,presentationand negotiation skills.

• Be highly flexible, adaptable, and creative.

• Comfortable interacting with senior executives (within the firm and at the client)

What we look for

• Strong teamwork, work ethic, product mindset, clientcentricityand a relentless commitment to EY values.

What working at EY offers

We offer a competitiveremunerationpackage whereyou'llbe rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and withFlexEYyou can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support,coachingand feedbackfrom some of the most engaging colleagues around

• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a waythat'sright for you

EY is committed to being an inclusiveemployerand we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionalscan be requiredto travel regularly, and at times be based at client sites, our flexible working arrangements can help youto achievea lifestyle balance.

About EY