The Impact You'll Make
In this role, you will play a critical part in shaping the reliability, performance, and user experience of our Network Operations (NetOps) services. By driving seamless service delivery and championing continuous improvement, you will help elevate our operational excellence and strengthen business confidence in our network capabilities. Your leadership during critical incidents and your ability to foster transparent communication across teams will directly enhance service stability, build trust with stakeholders, and enable future growth.
What You'll Be Doing
- Lead endtoend service delivery, ensuring performance meets and exceeds expectations.
- Coordinate crossfunctional teams to resolve issues and maintain smooth operations.
- Manage critical incidents with clear communication and structured postincident reviews.
- Oversee service metrics, KPIs, and provide insights for continuous improvement.
- Govern technical changes using ITIL best practices and drive continual service enhancement.
- Ensure SLAs, capacity, availability, and continuity targets are consistently met.
- Use customer feedback to refine services and strengthen overall service reliability.
What We're Looking For
We're seeking a proactive, solutionoriented leader with a growth mindsetsomeone who sees challenges as opportunities to learn, improve, and innovate. You'll thrive if you bring:
- Proven experience as a Service Manager (IT/Network Operations environment preferred).
- Strong working knowledge of the ITIL framework and handson experience with ITIL processes.
- Demonstrated ability to manage service performance and customer expectations.
- Excellent leadership and coordination abilities across crossfunctional teams and external providers.
- Deep understanding of network operations, service metrics, and KPIs.
- Experience in financial management and budgeting for IT services.
- Strong analytical, problemsolving, and incidentownership skills.
- Exceptional communication, stakeholder management, and negotiation capabilities.
- A customercentric mindset with passion for enhancing service quality and user experience.
- Bachelor's degree in IT, Computer Science, or a related field (preferred).
What You'll Get From Us
You'll join an environment that encourages curiosity, learning, and continuous improvement. Here, you'll have the opportunity to:
- Grow your leadership influence while working at the centre of critical service operations.
- Strengthen your technical and ITIL expertise through real-world challenges and professional development opportunities.
- Experiment, innovate, and contribute to longterm service transformation, supported by leaders who value learning and adaptability.
- Collaborate with diverse teams and expand your network across the organization.
- Make a meaningful impact on how our network services support the business todayand evolve for tomorrow.
We believe in a growth mindset: we learn from challenges, celebrate progress, and continuously strive to deliver better experiences for our users and our people.
Ready to Make a Difference
If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.
