Senior Consultant

Key Responsibilities:

Client Side and Server Side Scripting (Ex. Catalog Client Script, Business Rules, Script Actions, Script Includes etc )

Client & Server API's (Ex: GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord )

Administration (includes Reporting Email Notifications, Creating/Editing Home pages, Personalizing Forms )

HTML/CSS/AJAX knowledge

ACL and its debugging

Knowledge of ITIL framework and good understanding of (Asset/Configuration/Incident/Problem Management, Product Catalog etc)

Transformation MAP, Scheduler, Connection with another database/instance, Webservice

MID Server setup and Update set migration.

Customize and develop for the ServiceNow Platform using JavaScript, CSS, HTML and Other Web Based scripting

Create and maintain business rules using proven, advanced scripting techniques

Create and maintain security access using ACLs via advanced scripts, roles, and conditions

Effectively utilize multiple, complex UI policies

Create, maintain, and troubleshoot complex workflows

Establish complex internal and external / third-party integrations

Collaborate with members of project teams to ensure successfully implemented projects which are completed on time and on budget, with a specific emphasis on Incident and Problem Management

Qualifications & Experience

ServiceNow Development at least 3-5 years of experience developing in ServiceNow with Business Rules, Client Scripts, ACLs, UI Policies, Workflows, and SLAs Experience

Implementing ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset and Service Catalog ),

Experience with Asset, CMDB, Orchestration and Service Watch

Customer Service module and Performance Analytics

ServiceNow Experience with Scripted Web Service or Direct Web Services including Rest, SOAP APIs

Experience with Agile SCRUM and SAFe Methodologies Preferred

• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus