Senior Consultant

Job Summary As an L2 Support Engineer, you will play a critical role in ensuring the reliability and stability of our mission-critical systems supporting banking domain operations. You will provide advanced support by troubleshooting, analyzing, and escalating issues, while driving automation and operational improvements. This is a mostly remote position requiring shift flexibility, with occasional onsite presence for meetings or major activities at one of our four OFSS locations.

Key Responsibilities
1.Monitor and troubleshoot production systems using UNIX/Linux, SQL, and log management tools (Splunk, Grafana, App-dynamics)
2.Provide second-level support for application and database issues perform root cause analysis and resolution
3.Collaborate with DevOps teams to maintain and enhance CI/CD pipelines (primarily with GitLab)
4.Utilize job scheduling and automation tools (e.g., Ansible Tower) to streamline operations and resolve incidents
5.Apply ITIL-based processes for structured incident, problem, and change management
6.Support critical batch jobs and troubleshoot job failures across mainframe and MQ environments
7.Analyze support ticket trends suggest and implement optimizations, including AI-driven automation
8.Participate in shift rotations, including APAC, EMEA, US, and occasional weekend or night coverage

Qualifications & Skills
Mandatory:
1.4-6 years experience in L2 application/production support roles
2.Strong hands-on expertise in UNIX/Linux and SQL
3.Working knowledge of basic Core Java for troubleshooting
4.Experience with Splunk for log monitoring and analytics
5.Familiarity with DevOps and CI/CD pipelines, ideally using GitLab
6.Understanding of ITIL best practices for support processes

Good-to-Have:
1.Experience with Ansible Tower, job scheduling, and automation
2.Basic MQ troubleshooting and mainframe job management
3.Exposure to monitoring tools such as Grafana and AppDynamics
4.Previous experience in the banking domain (payments/transactions)
5.Familiarity with scripting languages (Python, JavaScript, Shell)
6.Experience creating and deploying AI agents, analyzing ticket trends, or leveraging AI-driven tools
7.Prior knowledge of API workflows and deeper troubleshooting capabilities
8.Kafka

Career Level - IC2