Senior Consultant

Key Responsibilities:

• Implement and support OTM Cloud modules (Order Management, Contract and Rate Management, Shipment Management, Business Process Automation, Global Trade Management, Fleet Management, Freight Settlement).
• Provide functional and technical support to resolve complex service requests and customer issues.
• Conduct incident management, troubleshoot issues, and escalate business-critical problems.
• Respond to user queries, guide navigation, and provide functional training to business users.
• Assist with SaaS configuration including workflows, business rules, roles, approvals, reports, and data security.
• Manage Service Requests (SRs) with Oracle and monitor lifecycle through resolution.
• Analyze and communicate impact of quarterly updates and participate in UAT/regression testing.
• Monitor and support integrations, APIs, file flows, and coordinate with IT or integration partners.
• Maintain up-to-date documentation, FAQs, quick guides, and process manuals.
• Advocate for customer satisfaction and recommend process improvements.
• Ensure compliance with data privacy requirements and SaaS best practices.