About position:
The Senior Consultant – Network & Security Operations provides senior-level technical support and operational ownership for enterprise network and security infrastructure. The role leads complex incident resolution, drives root cause analysis, oversees high-risk changes, coordinates with internal and external teams, mentors junior engineers, and improves service stability across WAN, LAN, SD-WAN, firewalls, and secure access technologies.
What you will do:
- Serve as the senior escalation point for complex network and security incidents.
- Troubleshoot and resolve WAN, LAN, SD-WAN, routing, firewall, and secure access issues.
- Lead technical response during major incidents and critical outages.
- Coordinate with infrastructure, security, application, telecom, MSP, and vendor teams.
- Support enterprise networking, including Cisco, HPE Aruba, Silver Peak/Aruba EdgeConnect SD-WAN, and multi-provider WANs.
- Diagnose routing, connectivity, latency, packet loss, and network performance issues.
- Manage and troubleshoot Fortinet FortiGate, Palo Alto (including Panorama), and Zscaler (ZIA, ZPA, Client Connector) environments.
- Review, implement, and validate high-risk network/security changes with rollback planning.
- Perform Root Cause Analysis (RCA), Problem Management, and drive continuous service improvements.
- Mentor junior engineers and maintain technical documentation, SOPs, runbooks, and knowledge articles.
- Support infrastructure upgrades, migrations, automation, monitoring, and operational standardization.
- Ensure compliance with SLAs, ITIL Incident/Problem/Change Management, and security policies.
- Strong expertise in TCP/IP, enterprise networking, Cisco/HPE Aruba, SD-WAN, firewalls, VPNs, NAT, Zscaler, ServiceNow, and cross-functional stakeholder management.
What makes you a good fit:
- Minimum 5 years of work experience with bachelor's degree in computer science, IT, Engineering, or a related field.
- Relevant certifications (e.g., CCNP, Aruba, Fortinet, PCNSE, Zscaler, or equivalent) and Experience in 24×7 NOC/SOC or Network & Security Operations.
- Hands-on experience with large-scale, multi-vendor enterprise networks, proven mentoring and technical leadership experience, exposure to automation, scripting, network monitoring, and operational improvements is a plus, strong expertise in TCP/IP, enterprise WAN/LAN/WLAN, and network architecture.
- Hands-on experience with Cisco, HPE Aruba, SD-WAN (Silver Peak/Aruba EdgeConnect), Fortinet, Palo Alto, and Zscaler (ZIA/ZPA).
- Skilled in routing, switching, firewalls, NAT, VPNs, and network security troubleshooting.
- Experienced in incident management, RCA, problem management, and major outage resolution.
- Proficient with ServiceNow, ITIL processes, and technical documentation.
- Strong analytical, troubleshooting, communication, and stakeholder coordination skills
Some perks of joining Henkel:
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
- Competitive accident and term life policies for up to 3 times annual gross salary
- Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
