Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job Description
To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a
Senior Consultant - IT Learning Operations located in
Chennai location.
This Learning Operations & Training Coordination will play a dual role in instructional design execution and end to end training operations, while acting as a generalist IT operations support partner to IT leadership. This role requires close collaboration with IT management, stakeholders, and learning teams to support eLearning development, training delivery, reporting, and operational governance.
The role demands a hands on professional with strong organizational skills, business acumen, and proficiency in Microsoft Office tools, capable of supporting IT leadership across operational, reporting, and coordination activities.
Reports to the
Manager, and the role involves,
What a typical day looks like:
Instructional Design & eLearning Delivery
- Support the design, development, and maintenance of eLearning modules (web‑based, video‑based, and blended learning formats).
- Coordinate with Subject Matter Experts (SMEs) to gather inputs, validate content, and ensure alignment with IT and business requirements.
- Review instructional content for quality, consistency, and adherence to learning standards.
- Support the creation of storyboards, learning assets, job aids, and reference materials.
Training Coordination & Learning Operations
- Plan, schedule, and coordinate IT training programs, including instructor‑led sessions, virtual trainings, and self‑paced learning.
- Manage training calendars, participant communications, attendance tracking, and completion reporting.
- Coordinate with vendors, trainers, and internal teams to ensure smooth execution of training initiatives.
- Maintain accurate training records, dashboards, and compliance documentation.
IT Operations & Management Support (Generalist Role)
- Act as a generalist across IT operations, supporting leadership with coordination, reporting, and operational activities.
- Prepare management presentations, reports, dashboards, and trackers for leadership reviews and governance forums.
- Support IT leadership with data analysis, follow‑ups, action tracking, and cross‑team coordination.
- Assist in process documentation, SOP creation, and operational improvements across IT functions.
Stakeholder & Leadership Engagement
- Work closely with IT management teams to understand priorities and provide operational support.
- Serve as a point of contact for learning‑related and operational queries.
- Support alignment across global and regional IT stakeholders as required.
The experience we're looking to add to our team:
- Bachelor's degree or master's degree in related fields
Experience
- 10 - 15 years of overall experience, with hands‑on exposure to:
- Instructional Design / eLearning development
- Training coordination and learning operations
- IT operations or IT program support
- Prior experience working closely with management teams is essential.
Technical & Functional Skills
- Strong working knowledge of Instructional Design principles and learning delivery models.
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook) – advanced usage expected.
- Experience in preparing executive‑ready decks, trackers, and operational reports.
- Familiarity with LMS platforms and learning tools is an advantage.
Soft Skills
- Strong communication and stakeholder management skills.
- High attention to detail with the ability to manage multiple priorities.
- Proactive, organized, and comfortable operating in a fast‑paced IT environment.
- Ability to work independently while collaborating across teams.
Preferred Qualifications
- Exposure to IT environments, digital transformation programs, or enterprise learning initiatives.
- Experience supporting global or regional IT teams.
- Certification or formal training in Instructional Design or Learning & Development is a plus.
Here are a few examples of what you will get for the great work you provide:
NK99
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [Confidential Information] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
