Job Purpose
Design, test, and oversee the installation of
telecommunications equipment and facilities, providing engineering solutions for
wireless telephony, radio/satellite communications, and internet/broadband technologies.
Key Responsibilities
- Manage installations of telecommunications switches, networks, or maintenance activities (onsite or remotely).
- Oversee training for installation, maintenance, and repair technicians.
- Ensure compliance with specifications and guidelines for all installations and maintenance tasks.
- Troubleshoot telecommunication malfunctions across voice, data, and video systems.
- Plan, design, install, and maintain communication networks supporting information systems.
- Collaborate with IT teams to align telecommunication system capabilities.
- Maintain efficient project documentation and prepare activity/progress reports.
- Support person-centered care initiatives and enhance patient experience through compassionate service.
- Complete additional tasks within scope of expertise.
Qualifications
Education
- Bachelor's degree (Master's preferred) in Computer Science, Information Systems, Computer Engineering, or related field.
Experience
- 4+ years in telecommunications engineering (hospital experience preferred).
Certifications
- Microsoft Certified or equivalent relevant certifications.
Competencies
Behavioral
- Driver of Excellence
- Team Builder & Effective Communicator
- Safety and Health Promoter
- Customer Sponsor
- Creativity & Innovation
- Accountability
Leadership
- Strategic Thinking & Planning
- Decisive Executor
- Inspiring Leader
Technical
- System/Software Engineering (Advanced)
- IT Operations (Advanced)
- Compliance & Incident Reporting (Advanced)
Key Performance Indicators (KPIs)
- Average Handle Time
- IT Support Resolution Rate
- Repeat Incident Volume
- Task Accuracy
- Complaint Frequency
- Compliance Adherence
- Average Response Time
