Contract Period : 6 months (extendable)
Language : German B2 mandatory
Work mode : Hybrid
Job Summary
We are seeking an experienced and detail-oriented Senior Collections Analyst to join our Finance team in Bangalore. The ideal candidate will possess strong expertise in B2B collections, Accounts Receivable (AR), and Order-to-Cash (O2C) processes, with a proven track record of managing complex collection activities, resolving disputes, and driving process improvements. This role requires excellent communication, analytical, and stakeholder management skills
Key Responsibilities
- Manage and monitor outstanding customer invoices to ensure timely collections and cash flow
- Maintain accurate records of collection activities, customer communications, disputes, and payment commitments
- Review aging reports and analyze collection data to identify trends, risks, and opportunities for improvement
- Follow up with customers regarding overdue payments and missing remittances
- Collaborate with internal teams, including Cash Applications, Finance, Sales, and Customer Service, to resolve payment delays and disputet
- Prepare and present collection performance reports, outstanding receivables, and key metrics to management
- Develop and implement strategies to improve collection effectiveness and reduce aged debt
- Support process improvement initiatives and automation efforts within the collections function
- Provide backup support for team members and assist with portfolio management during absences
- Train and mentor new team members, sharing best practices and supporting team development.
- Handle escalations professionally while maintaining positive customer relationships
Required Qualification
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field
- Minimum 10 years of experience in B2B Collections and Accounts Receivable.
- Strong knowledge of Order-to-Cash (O2C), Accounts Receivable, and Collections processes
- Experience working with Oracle Cloud ERP, Oracle 11i/R12, and GetPaid
- Advanced proficiency in Microsoft Excel, Word, and Outlook
- Excellent verbal and written English communication skills
- Strong analytical, problem-solving, and organizational abilities
- Ability to work independently while collaborating effectively across teams
- Strong customer service mindset with professional email and phone etiquette
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Preferred Qualifications
- Prior experience with GetPaid and Oracle Cloud ERP.
- Experience in process improvement and collections automation initiatives
- Exposure to global collections environments and stakeholder management.
