Senior CMS Operator

Company Description

Intelitor provides AI-driven security solutions and 24/7 professional monitoring services for homes, businesses, and enterprises across Tamil Nadu. Based in Coimbatore, the company ensures continuous surveillance with rapid alarm verification, false alarm filtering, and coordination of emergency responses. Offering services such as intrusion detection, fire and smoke alarms, AI video surveillance with cloud storage, and multi-site enterprise security management, Intelitor protects a range of properties, including homes, offices, warehouses, and factories. The company combines advanced technology and expert monitoring to deliver reliable and cost-effective security solutions.

Role Description

This is a full-time, on-site role based in Coimbatore for a Senior CMS Operator at Intelitor. The Senior CMS Operator will oversee critical monitoring systems, respond promptly to alerts, and assess potential security threats. Responsibilities include analyzing real-time data from security systems, verifying alarm incidents, filtering out false alarms, and coordinating with emergency response teams when necessary. The role also involves maintaining system functionality, creating reports, and ensuring compliance with operational protocols.

Qualifications

• Experience in operating and monitoring CMS (Central Monitoring System) software and tools
• Strong troubleshooting and problem-solving skills, with the ability to respond quickly to critical situations
• Proficiency in analyzing real-time data and patterns to identify potential security threats
• Effective communication skills for coordinating with team members, clients, and emergency response personnel
• Familiarity with AI-based security systems, video surveillance, and intrusion/fire detection technologies
• Detail-oriented with the ability to draft and maintain accurate incident reports
• Ability to remain calm and focused under pressure in a fast-paced environment
• Prior experience in a monitoring center or security operations center is an advantage
• Basic technical qualifications or training in security systems or a related field is preferred