Senior Cloud Engineer - Citrix

support.

What youll be doing:

• Perform advanced issue analysis and resolution.
• Perform maintenance and environment upgrades.
• Address high-security issues and service outages.
• Manage the Citrix environment.
• Manage network and storage infrastructure as it relates to the Citrix environment (depending on the size of the company or Citrix environment)
• Review periodic reports of server health, resource usage, user experience and overall environment performance.
• Review vendor knowledge base articles and newly released updates.
• Perform policy-level changes and make active directory updates.
• Review change control requests that impact the Citrix environment.
• Perform advanced server and infrastructure maintenance.
• Review knowledge base articles and issue resolution scripts for accuracy, compliance, and feasibility.
• Create knowledge-based articles and issue resolution scripts.
• Escalate the ticket to vendor-specific technical support, when necessary, and notify the level of the issue.
• Strong verbal/written communication skills to interact with team members, customers, management and support personnel (technical and nontechnical)
• Collaborate with service managers to provide client-facing support on IT.