Senior Client Success Manager (B2B Tech)
Senior Client Success Manager (B2B Tech)
staffnix- Posted 7 hours ago
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Job Description
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Experience 7-10 year's only.
immediate joiner only.
Strong Senior CSM Profile with enterprise account ownership, revenue growth, and strategic client management
2
Mandatory (Experience 1): Must have atleast 7+ years of experience in Client Success/Account Management with the recent 4+ years in the B2B technology domain
3
Mandatory (Experience 2): Must have experience being directly or indirectly involved in revenue growth and account expansion (cross-sell and upsell)
4
Mandatory (Experience 3): Must have experience managing enterprise client relationships and serving as the primary contact for C-level executives driving retention, satisfaction, and long-term account growth
5
Mandatory (Experience 4): Must have experience overseeing delivery and value realization — aligning SOW commitments with delivery outcomes, monitoring engagement health, and resolving risks/escalations
6
Mandatory (Skill 1): Must have experience with commercial / contract ownership — SOW restructuring, renewals, amendments, pricing alignment, and revenue tracking
7
Mandatory (Skill 2): Must have cross-functional leadership ability (Delivery, PMO, Invoicing, Sales), strong governance, and data-driven account management, owning metrics like CSAT, retention/renewal, revenue growth, and account profitability
8
Mandatory (Tech skill 1): Must be proficient in CRM systems, Azure DevOps, MS Teams, and contract management platforms
9
Mandatory (Domain): Must have experience working with technology solutions/services in one of these areas - Data Analytics/Cloud/AI/or Digital Transformation services
10
Mandatory (Communication): Must have excellent communication, negotiation, and executive presentation skills
11
Mandatory (Education): Bachelor's degree in Computer Science, Engineering, or related field
12
Mandatory (Company): B2B Tech companies
Experience 7-10 year's only.
immediate joiner only.
Strong Senior CSM Profile with enterprise account ownership, revenue growth, and strategic client management
2
Mandatory (Experience 1): Must have atleast 7+ years of experience in Client Success/Account Management with the recent 4+ years in the B2B technology domain
3
Mandatory (Experience 2): Must have experience being directly or indirectly involved in revenue growth and account expansion (cross-sell and upsell)
4
Mandatory (Experience 3): Must have experience managing enterprise client relationships and serving as the primary contact for C-level executives driving retention, satisfaction, and long-term account growth
5
Mandatory (Experience 4): Must have experience overseeing delivery and value realization — aligning SOW commitments with delivery outcomes, monitoring engagement health, and resolving risks/escalations
6
Mandatory (Skill 1): Must have experience with commercial / contract ownership — SOW restructuring, renewals, amendments, pricing alignment, and revenue tracking
7
Mandatory (Skill 2): Must have cross-functional leadership ability (Delivery, PMO, Invoicing, Sales), strong governance, and data-driven account management, owning metrics like CSAT, retention/renewal, revenue growth, and account profitability
8
Mandatory (Tech skill 1): Must be proficient in CRM systems, Azure DevOps, MS Teams, and contract management platforms
9
Mandatory (Domain): Must have experience working with technology solutions/services in one of these areas - Data Analytics/Cloud/AI/or Digital Transformation services
10
Mandatory (Communication): Must have excellent communication, negotiation, and executive presentation skills
11
Mandatory (Education): Bachelor's degree in Computer Science, Engineering, or related field
12
Mandatory (Company): B2B Tech companies
More Info
Key Skills
cross-functional leadership
MS Teams
contract management platforms
commercial contract ownership
Delivery PMO
data-driven account management
About Company
Skills:
Azure DevOps, Sales, cross-functional leadership, MS Teams, contract management platforms, commercial contract ownership, data-driven account management, Delivery PMO, Crm Systems, Invoicing