Senior Client Servicing Manager

Location: Andheri, Mumbai

Experience: 810 years

At Yellow Frames LLP, we are a creative advertising agency driven by the power of ideas that inspire, engage, and deliver results. We collaborate with leading brands to craft impactful campaigns across digital, e-commerce, and traditional media.

We are now looking for a Senior Client Servicing professional with a strong advertising and production background to lead client relationships and ensure smooth execution of high-quality campaigns from concept to completion.

As a Senior Client Servicing Manager, you will be responsible for managing key client accounts, driving strategic communication, and overseeing the end-to-end production process. Your role will combine strategic planning, creative collaboration, and hands-on project management to deliver exceptional results.

• Act as the key liaison between clients and the agency, maintaining strong, trust-based relationships with senior client stakeholders.
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• Understand client objectives, brand positioning, and campaign goals to deliver strategic communication plans.
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• Lead client presentations, pitch strategies, and campaign reviews with clarity and confidence.

• Supervise and guide the production process across digital, film, and traditional advertising mediums.
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• Ensure all campaigns are executed on time, within budget, and with superior creative and production quality.
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• Collaborate closely with internal teams creative, strategy, design, and production to translate ideas into impactful campaigns.

• Lead and mentor junior client servicing executives, ensuring effective coordination and timely project delivery.
• Manage multiple projects simultaneously, fostering a culture of accountability, teamwork, and creative excellence.

• Oversee project budgets, cost estimations, and timelines while maintaining profitability.
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• Handle vendor coordination and production approvals to ensure quality and consistency.

• Monitor campaign performance and provide actionable insights for continuous improvement.
• Anticipate challenges and proactively resolve client or project issues to maintain smooth delivery.

• 810 years of experience in client servicing within an advertising agency, with strong exposure to creative and production processes.
• Proven ability to manage large-scale campaigns, especially in digital, e-commerce, and integrated media.
• Excellent client management, communication, and presentation skills.
• Strong understanding of advertising production, including film shoots, photography, digital content, and post-production.
• Experience in leading and mentoring teams, managing multiple clients, and handling tight timelines.
• Strategic thinker with attention to detail and creative sensibility.
• A degree in Advertising, Marketing, Mass Communication, or a related field is preferred.

• Be part of a vibrant, creative, and collaborative agency culture.
• Work with leading brands on high-impact advertising and digital campaigns.
• Opportunity to lead and grow within the client servicing and production domain.
• Exposure to a diverse portfolio of projects across industries and media formats.

If you're a client servicing professional with a passion for creativity, strategy, and flawless execution we'd love to hear from you!

Send your resume and portfolio to [Confidential Information]