Senior Client Partner

ROLE OVERVIEW:

We are looking for a Client Partner who will own, nurture, and grow existing client accounts for NewVision.

This role is focused on:

• Strengthening long-term client relationships
• Expanding engagement footprint within accounts
• Driving sustainable revenue growth through consultative selling

The role requires a strong ability to understand client business priorities, identify growth opportunities, and translate them into scalable technology engagements.

KEY RESPONSIBILITIES:

Account Ownership & Growth

• Own and drive revenue growth within assigned client accounts
• Develop and execute account growth strategies aligned with client objectives
• Identify and drive cross-sell and upsell opportunities within the account

Client Relationship Management

• Build deep, trusted relationships across business and technology stakeholders
• Engage with senior leadership to understand strategic priorities
• Act as the primary point of contact and escalation for the client

Consultative Engagement

• Proactively identify both stated and latent client needs
• Connect client challenges with NewVision's service offerings
• Provide insight-driven recommendations, not just reactive solutions

Opportunity & Pipeline Management (Within Accounts)

• Manage the full lifecycle of opportunities within existing accounts
• Work with internal teams to shape solutions, proposals, and commercials
• Maintain a healthy and predictable account pipeline

Client Satisfaction & Retention

• Drive high client satisfaction and long-term retention
• Monitor stakeholder sentiment and proactively address concerns
• Contribute to NPS improvements and relationship strength

Internal Collaboration

• Partner with delivery, practice, and leadership teams to execute account strategy
• Ensure alignment between client expectations and delivery outcomes
• Support contract renewals, negotiations, and account governance

Operational Excellence

• Maintain accurate CRM data and account tracking
• Ensure adherence to internal processes and compliance requirements
• Support invoicing cycles and facilitate timely payments through client engagement

PREFERRED EXPERIENCE:

• 10+ years of experience in account management, client success, or account growth roles within IT services or consulting
• Proven track record of growing existing client accounts (mandatory)
• Strong understanding of software development and IT services delivery models
• Experience working with enterprise or global clients
• Ability to manage complex, multi-stakeholder environments
• Experience working with large global enterprise clients will be an advantage

KEY SKILLS:

• Relationship building and stakeholder management
• Consultative selling and problem-solving
• Strong communication and negotiation skills
• Business acumen and strategic thinking
• Ownership mindset and accountability

QUALIFICATIONS:

• Bachelor's degree in Technology, Business, or related field
• Relevant certifications (CBRM, PMP, ITIL, etc.) are a plus