Dear Applicant,
One of our well known IT Services Client is hiring for Senior Client Manager for sales roles please find the below details
Job Title: Senior Client Engagement Manager – Enterprise Software Sales
Location: Mumbai (India geography – national role)
Industry: IT Services / Enterprise Software / Digital Transformation
Experience: 10–18 years
Employment type: Full-time
About the Employer
A leading Digital & Technology solutions provider with over three decades of experience delivering digital transformation, business applications, cloud, cybersecurity, asset management and managed IT services to BFSI, Healthcare, Government, Utilities and Enterprise customers across the Middle East and India. The organization works with 50+ global technology alliances and has strong in‑house engineering and delivery capabilities.
Role Purpose
Own new enterprise client acquisition and account growth for a portfolio of digital IT solutions. This is a hunter‑led enterprise sales role with CXO‑level ownership, focused on opening new logos and scaling strategic accounts across India.
Key Responsibilities
- Identify, prospect and acquire new enterprise customers in sectors such as BFSI, Manufacturing (including Pharma), Healthcare, Energy & Utilities, Airports and large enterprises.
- Sell a portfolio of enterprise software and services, including:
- ITSM / ITAM / EPM solutions (IT service management, asset management, endpoint / patch management)
- IT infrastructure monitoring / observability solutions (network, server, infra visibility)
- Infra, Cloud & Security solutions
- Asset inspection solutions & project management dashboards
- Customer Experience / Contact Center solutions (CCaaS, omnichannel, support platforms)
- BPM / workflow / automation solutions
- AI‑led solutions attached to the above (desirable)
- Own the end‑to‑end enterprise sales cycle: lead generation, qualification, solution positioning, proposal and business case preparation, commercial negotiation, and deal closure.
- Build and nurture strong CXO and senior stakeholder relationships (CIO, CTO, CISO, Heads of IT / Operations / Customer Experience).
- Achieve and exceed annual new‑business and margin targets, with responsibility for ₹1 Cr+ new business annually (largely non‑renewals).
- Develop and execute account plans and growth strategies for key clients, driving upsell and cross‑sell across the solution portfolio.
- Work closely with pre‑sales, solution architects, delivery and OEM/partner teams to shape winning solutions and accelerate deal cycles.
- Maintain a structured, accurate sales pipeline and forecasts using CRM, and provide regular management updates.
Candidate Profile
- 10–18 years of experience in the IT industry, with minimum 5 years in enterprise IT/software solution sales.
- Proven hunter with a track record of new logo acquisition and ₹1 Cr+ new business per year, in addition to account farming.
- Hands‑on experience selling at least 3–4 of the following:
- ITSM / ITAM / endpoint or patch management solutions
- Network / server / infrastructure monitoring or observability tools
- Cloud infrastructure and cybersecurity solutions
- Contact center / CX platforms, CCaaS or omnichannel solutions
- BPM / workflow / automation platforms
- SaaS / platform solutions with attached managed services (NOC/SOC/ITSM)
- Strong solution/consultative selling and account mapping skills in complex enterprise environments.
- Comfortable working with global OEM and partner ecosystems (e.g., leading cloud, ITSM, monitoring, and security vendors).
- Excellent communication, presentation and negotiation abilities; capable of engaging CXO‑level stakeholders.
- Graduate in business/engineering; MBA preferred. ITIL or relevant solution certifications are an advantage.
