Awign is a work-as-a-service platform that empowers enterprises to execute diverse work requirements through a network of 1.5 million gig workers. We cater to a wide range of enterprise needs, including promoter deployment, retail/SOP audits, merchant and seller onboarding, telecalling services, EdTech solutions, content moderation, catalog operations,loyalty-and-rewards,omni-staffing and expert staffing.
Our Retail & Staffing BU specialises in providing tailored solutions for retail operations and staffing needs, ensuring clients benefit from an agile and scalable workforce to meet their business objectives. From front-line retail support to high-skill talent for niche roles, this business unit offers end-to-end services for seamless work execution.
Additionally, through our vertical Awign Expert, we assist IT companies with short-term talent requirements for specialized projects via our gig staffing model.
Founded in 2016 by three IIT graduates, Awign has secured over $40 million in funding and was recently acquired by Mynavi Corporation, a major Japanese firm. With this strong foundation, we are now scaling our operations to deliver greater value to our clients.
Awign website: https://www.business.awign.com/
Awign in news
https://www.thehindubusinessline.com/companies/mynavi-acquires-majority-stake-in-bengaluru-based-start-up-awign/article68109778.ece
https://entrackr.com/2024/07/exclusive-awign-raises-24-5-mn-mynavi-now-controls-73-stake/
Commitment to Equal Opportunity :
Awign is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.
Key Responsibilities
- Own and manage strategic enterprise accounts across the US and European regions.
- Build and maintain long-term relationships with senior client stakeholders, becoming a trusted advisor to key decision-makers.
- Act as the primary bridge between client expectations and Awign's Operations, Delivery, and Leadership teams to ensure seamless execution.
- Drive account growth, customer satisfaction, retention, and overall account health.
- Lead client governance meetings, business reviews, operational discussions, and executive presentations.
- Collaborate closely with cross-functional teams to ensure timely delivery of commitments and resolution of complex business challenges.
- Proactively identify opportunities for process improvements, operational efficiencies, and value creation for clients.
- Monitor key business and operational metrics, analyze performance trends, and recommend actionable improvements.
- Lead client escalations with a solution-oriented approach while maintaining strong stakeholder confidence.
- Mentor and collaborate with internal teams to deliver exceptional customer experiences and achieve business objectives.
Required Qualifications
- Bachelor's degree from a premier engineering institution such as IIT, NIT, BITS Pilani, NSUT/NSIT, or an MBA from a premier business school such as IIM or IMT.
- 8–15 years of experience in Client Engagement, Enterprise Account Management, Key Account Management, or Customer Success.
- Proven experience managing large enterprise accounts in the US and/or European markets.
- Strong understanding of enterprise client lifecycle management and stakeholder engagement.
- Experience working closely with Operations and Delivery teams in a client-facing environment.
- Demonstrated experience in managing senior stakeholders and driving strategic business discussions.
- Prior experience leading cross-functional teams and influencing without direct authority.
Desired Skills
- Strong ownership mindset with the ability to independently drive business outcomes.
- Exceptional stakeholder management and executive communication skills.
- Highly analytical with a data-driven and numbers-oriented approach to decision-making.
- Strong commercial acumen and problem-solving capabilities.
- Ability to navigate ambiguity and manage multiple strategic priorities simultaneously.
- Excellent negotiation, relationship-building, and conflict-resolution skills.
- Comfortable working in a fast-paced, dynamic environment with global clients.
- Ability to balance strategic thinking with operational execution.
What Success Looks Like
- Strong and trusted relationships with enterprise clients.
- High levels of customer satisfaction, retention, and account growth.
- Seamless collaboration between client stakeholders and Awign's internal teams.
- Effective management of complex enterprise engagements with measurable business impact.
- Ownership-driven execution with minimal supervision and a focus on delivering outcomes.
Working Model
- Hybrid work model.
- Evening shift aligned to US business hours (6:00 PM – 3:00 AM IST).
- Regular interaction with US-based clients and cross-functional global teams.
