Senior Circle Manager - HDFC Bank Branch Banking

PositionTitle

Senior Circle Manager - HDFC Bank Branch Banking

Department

HDFCBank - BranchBanking

Level/Band

Senior Manager / 501

.

Tomanagesalesandbusinessobjectiveofthecluster, meetingorexceedingkeytargets

.

Toensureachievementofsalestargetswithoptimalmarketcoverage

.

Toplanresourceallocationandberesponsibleforfinancial viabilityofthecluster

.

Toeffectivelyleadandmanagehissalesteambyprovidingthemwithongoingcoaching

.

Toensurethatthesalebehavior,salesethicsandsalespracticesofthesalesteamcomplywithcompany

standardsandregulations

.

Tocloselyworkwiththe supervisortodesignsalesstrategiesandinitiativesthat willcauseimprovementof salesperformanceacrossbusiness.

B

OrganizationalRelationships

ReportsTo

StateHead

Supervises

ClusterAccountManagers/RelationshipManagers

GeographicAreaCovered

Cluster

InternalStakeholders

Training

ProductManagement

Marketing

BranchOperations

DistributionOperations

External

ChannelPartner

Achieve ANP

targets through assignedbranches

.Achievepre-set businesstargetsonANP, casecount, activebranch,active sales staffandvariousKPIsforbranchbankingandcardsvertical

.Work collectively with the branch manager on the business strategies and implementationplans

.Visitallocatedbranchesregularlytosuperviseprocessandoperations

.InteractregularlywithRelationshipManagerstoachieverequiredsalestarget

.TrainingRelationshipManagersinpresentation&sellingskills

.JointSalesCallswithsalesteamoncallsoncallswithhigh-ticketclients

.Developandmaintainstrong relationshipandrapportwithbankmanagersto ensureachievebusinessnos.

Training salesteam

of

the

.TraintheRelationshipManagersandbanksfrontlinestaffontheproducts,sales technique,prospecting,objectionhandlingandsalesoperationandprocessetc

.TotraintheRelationshipManagersonPresentationandSellingSkills

.ConductsessionsonproductpitchingandqueryhandlingforRMs

Monitorsales&

providesupport

.AnalyzetheproductivityofRMstoensuretheyaredeliveringasper expectations.Suggestthedevelopmentalchangesandinterveneasandwhen required.

.Ensurethatthehighperformersaresuitablyrewarded&keptmotivated

.MaintainandobserveCompanysinternalcontrolandstandards

.Actasanescalationpointforissuespertainingtopolicyissuance

Arrange various

contests&events forthesalesteamas wellasthe customers

.Communicateallmarketingandsalesprogramstobanksfrontlinestaffand ensureawarenessandaprticipation

.Fulfilltheapprovalrequirements

.Analyzethecustomerresponsetoeventstojudgethefeasibilityoftheeventsin termsofleads generatedvs.themoneyspent

MIS&Reporting

.DesignandcirculatebusinessMISandreportstovariousstakeholderasrequired

.AnalyzedatacutsonBusinessPerformanceandsharethefindingswiththe supervisors

Risk

.Participateinriskmitigationplans,contingencyplanning,andbusinesscontinuity programsbyexecutingandreportingwithindefinedtimelines. Highlightand

recommendprocessgaps,flawsandprocesschanges.

Technical

.Product/Subjectmatterexpertise

.TeamManagementskills

.Mentoringskills

.Businessperspective&planning

.PerformanceManagementskills

.Finance/Insuranceindustryawareness

.Interviewingskills

.Selfmanagement

.Problemsolvingskills

.Peerlevelco-ordinationandinfluencingskills

Behavioral

Essential

Desired

Interpersonalskills

ü

Communicationskills

ü

Creativethinkingskills

ü

Supervising/Leadership

skills

ü

TeamworkSkills

ü

Influencingskills

ü

Relationship Building skills

ü

Decisionmakingskills

ü

Essential

Desired

Qualification

PG/MBA

Experience

7-9yearsSalesExperience