We are a forward-thinking organization dedicated to leveraging cutting-edge technologies to revolutionize customer engagement. We are seeking a highly skilled Senior Chatbot Developer to join our innovative team and lead the development and deployment of advanced chatbot solutions using platforms like Kore.ai.
Key Responsibilities:
- Design, develop, and deploy chatbot solutions using Kore.ai to meet client requirements.
- Act as the primary client liaison, ensuring effective communication, understanding their needs, and incorporating feedback.
- Plan and execute strategic chatbot development projects, ensuring timely delivery and adherence to quality standards.
- Leverage cloud platforms like AWS and Azure to optimize chatbot performance and scalability.
- Implement advanced Natural Language Processing (NLP) and neural network techniques to enhance bot capabilities.
- Utilize prompt engineering and Generative AI (GenAI) to design effective, contextually appropriate chatbot interactions.
- Work collaboratively within an Agile environment, contributing to sprints and iterative project cycles.
- Maintain up-to-date documentation of development processes, ensuring transparency and knowledge sharing across teams.
Key Requirements:
- Experience:
- Minimum 5 years in automation and chatbot development, with hands-on experience in Kore.ai.
- Practical knowledge of cloud platforms like AWS and Azure.
- Proven track record of delivering client-focused chatbot solutions.
- Certifications:
- Certified Kore.ai Chatbot Developer preferred.
- Technical Skills:
- Strong understanding of Kore.ai platform beyond bot building.
- Proficiency in JavaScript and experience with prompt engineering techniques.
- Practical knowledge of NLP and neural network implementations.
- Familiarity with Generative AI (GenAI) concepts and applications.
- Soft Skills:
- Exceptional written and verbal communication skills.
- Strong client interaction and relationship management capabilities.
- Ability to adapt to dynamic environments and continuously learn new skills.
