Senior Catalogue Specialist

Senior Marketplace Catalogue Specialist – Amazon & Walmart

Company: Xneeti

Experience: 5+ Years

Marketplace: Amazon US & Walmart US

Role Overview

Xneeti is seeking an experienced and results-driven Senior Marketplace Catalogue Specialist to lead and manage end-to-end product catalogue operations across Amazon and Walmart marketplaces.

The ideal candidate will have strong hands-on expertise in Amazon Seller Central and Walmart Seller Center, with a proven ability to manage large product catalogues, optimize product listings, resolve complex catalogue issues, and handle marketplace compliance and account health challenges.

This role requires someone who can independently own catalogue operations, drive listing quality and performance improvements, manage escalations, and coordinate with cross-functional teams to ensure marketplace accuracy, compliance, and business continuity.

Key Responsibilities1. Strategic Catalogue & Listing Management

• Take ownership of the complete product catalogue lifecycle across Amazon and Walmart, including new product launches, listing creation, content management, and ongoing optimization.
• Lead catalogue quality initiatives to ensure accurate, complete, and marketplace-compliant product information.
• Develop and implement listing optimization strategies covering product titles, bullet points, descriptions, backend search terms, keywords, and A+ Content.
• Oversee parent-child variations, product relationships, category mapping, attributes, and product data consistency.
• Drive improvements in catalogue quality, organic visibility, discoverability, and conversion performance

2. Advanced Catalogue Troubleshooting

• Independently investigate and resolve complex catalogue issues, including suppressed ASINs, inactive listings, stranded inventory, listing errors, duplicate products, and variation conflicts.
• Identify root causes of recurring catalogue issues and implement corrective and preventive measures.
• Manage bulk catalogue updates using flat files, Excel, Google Sheets, and marketplace-specific tools.
• Ensure timely resolution of product data discrepancies and listing-related escalations.

3. Marketplace Compliance & Account Health

• Manage marketplace policy violations, restricted product issues, intellectual property complaints, and listing restrictions.
• Prepare and submit detailed appeals, Plans of Action (POAs), and reinstatement requests.
• Coordinate supporting documentation, including supplier invoices, brand authorization letters, and verification records.
• Monitor Amazon Account Health Rating and Walmart marketplace performance indicators.
• Proactively identify compliance risks and implement measures to prevent account-level issues and business disruptions.

4. Listing Optimization & Marketplace Growth

• Conduct advanced keyword research and competitor analysis to identify opportunities for improved organic rankings.
• Use tools such as Helium 10, Jungle Scout, and other marketplace analytics platforms to improve listing performance.
• Analyze search term reports, listing quality metrics, and content performance to recommend optimization strategies.
• Ensure consistent brand messaging, product positioning, and content quality across marketplaces.
• Oversee Amazon Brand Registry activities, A+ Content, Brand Stores, and Brand Story implementation wherever applicable.

5. Catalogue Audits & Process Improvement

• Lead periodic catalogue audits to identify missing attributes, listing gaps, inaccurate product information, duplicate listings, and compliance issues.
• Establish catalogue management processes, quality checks, and standard operating procedures (SOPs).
• Develop reporting mechanisms to track catalogue accuracy, listing health, issue resolution, and operational efficiency.
• Identify opportunities to automate repetitive catalogue tasks and improve turnaround times.
• Maintain accurate catalogue documentation and operational records.

6. Stakeholder Management & Leadership

• Act as the primary point of contact for complex catalogue-related issues and marketplace escalations.
• Collaborate with account management, operations, brand, content, and supply chain teams to resolve marketplace challenges.
• Guide and support junior catalogue specialists in troubleshooting, listing optimization, and compliance processes.
• Coordinate with marketplace support teams to drive timely resolution of critical issues.
• Provide regular updates on catalogue performance, compliance risks, and operational improvements.

What We're Looking For

• Minimum 5+ years of hands-on experience in Amazon Marketplace Operations, Walmart Marketplace Operations, or E-commerce Catalogue Management.
• Strong working expertise in Amazon Seller Central and Walmart Seller Center.
• Proven experience independently managing large product catalogues across multiple categories.
• Advanced understanding of Amazon and Walmart listing creation, optimization, flat files, bulk uploads, and catalogue troubleshooting.
• Demonstrated experience resolving suppressed listings, stranded inventory, variation issues, and complex product data discrepancies.
• Practical knowledge of Amazon and Walmart marketplace policies, compliance requirements, and intellectual property procedures.
• Experience preparing appeals, Plans of Action (POAs), and listing reinstatement requests.
• Strong understanding of Amazon Brand Registry, A+ Content, Brand Stores, and Walmart content quality requirements.
• Proficiency in keyword research and listing optimization tools such as Helium 10 and Jungle Scout.
• Advanced Excel or Google Sheets skills, including data analysis, bulk data handling, and catalogue reporting.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.
• Ability to independently manage priorities, handle escalations, and drive operational improvements.

Good to Have

• Extensive experience managing Amazon US and Walmart US marketplaces.
• Experience handling high-volume product catalogues across multiple brands and categories.
• Exposure to marketplace account health management and complex compliance escalations.
• Experience developing SOPs, quality control frameworks, and catalogue performance reports.
• Experience mentoring or supervising catalogue operations teams.
• Understanding of marketplace analytics, organic ranking factors, and conversion optimization.

Key Performance Indicators (KPIs)

Success in this role will be measured through:

• Catalogue Accuracy: Maintaining high levels of product data accuracy and listing quality across marketplaces.
• Listing Health: Reducing inactive, suppressed, stranded, and incorrectly configured listings.
• Issue Resolution: Improving turnaround time for complex catalogue and marketplace-related issues.
• Compliance Management: Minimizing policy violations, intellectual property complaints, and account health risks.
• Listing Performance: Improving organic visibility, search discoverability, content quality, and conversion potential.
• Operational Excellence: Ensuring timely execution of catalogue updates, bulk uploads, and product launches.
• Process Improvement: Developing efficient workflows, SOPs, and preventive measures to reduce recurring issues.
• Team Collaboration: Providing effective guidance and ensuring smooth coordination across internal teams.