Senior Business Systems Analyst

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life

Are you passionate about enterprise applications, automation, and solving complex integration challenges

As a Senior Business Systems Analyst at Diligent, you will focus on managing, enhancing, and integrating enterprise applications, with a primary emphasis on the Atlassian ecosystem, particularly Jira, Jira Service Management, and Confluence.

You will leverage your technical and functional expertise in Jira, APIs, webhooks, and automation to streamline business processes, improve application performance, and enable seamless connectivity across enterprise systems.

You will collaborate with cross-functional teams to understand business requirements and deliver scalable solutions using Jira, APIs, Boomi, Workato, AWS, and other enterprise technologies.

What You'll Do

• Configure, administer, enhance, and support Jira, Jira Service Management, and Confluence.
• Manage Jira workflows, custom fields, permissions, schemes, automation rules, queues, and service management processes.
• Develop and support integrations between Jira and enterprise applications using REST APIs, webhooks, authentication mechanisms, and related technologies.
• Work with JSON, XML, data mapping, transformations, and scripting to enable seamless data exchange.
• Build and maintain enterprise integrations using platforms such as Boomi, Workato, AWS, and APIs.
• Integrate applications such as Salesforce, NetSuite, Jira, Confluence, and other enterprise systems.
• Troubleshoot application and integration issues, perform root-cause analysis, and implement solutions.
• Provide Tier 1 application support, triage user issues, resolve common access and workflow problems, and escalate complex issues.
• Collaborate with stakeholders to gather requirements, automate business processes, and continuously improve enterprise applications.
• Maintain technical documentation, perform testing, and ensure reliable application and integration operations.
  
  

What You'll Need

• 5+ years of experience in Business Systems Analysis, Enterprise Applications, Jira Administration, or Integration Engineering.
• Strong technical and functional knowledge of Jira, Jira Service Management, and Confluence.
• Hands-on experience with Jira administration, configuration, workflows, permissions, and automation.
• Strong understanding of REST APIs, SOAP services, webhooks, JSON, XML, authentication, and API integrations.
• Experience integrating Jira with enterprise applications and third-party platforms.
• Knowledge of Java, JavaScript, Python, Groovy, or other scripting languages.
• Experience troubleshooting production applications and integration issues.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
  
  

Good to Have

• Experience with Boomi, Workato, and AWS.
• Familiarity with ScriptRunner, Groovy, Jira Automation, and Atlassian Marketplace applications.
• Experience integrating Jira with Salesforce, NetSuite, and other enterprise platforms.
• Knowledge of CI/CD, DevOps, monitoring, and automated testing.
• Exposure to AI, analytics, and enterprise automation initiatives.
• Relevant Atlassian, Boomi, Workato, AWS, or ITIL certifications.
  
  

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs. (among others) Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.