Key Responsibilities:
- Lead and manage day-to-day business operations across all departments
- Develop and execute business strategies aligned with organisational goals
- Monitor performance metrics, identify gaps, and drive continuous improvement
- Ensure adherence to company policies, processes, and quality standards.
- Serve as the primary point of contact for key clients and strategic accounts
- Build and nurture long-term client relationships to drive retention and satisfaction
- Understand the client needs and their vision, add value in their business by giving them consultancy and provide future driven solution
- Handle client escalations with professionalism and resolve issues promptly
- Identify upselling and cross-selling opportunities within existing client portfolios
- Lead, coach, and actively mentor junior team members to support their professional growth
- Delegate tasks effectively while ensuring juniors are equipped with the right tools and knowledge
- Hold yourself and the team accountable to deadlines, targets, and quality benchmarks
- Proactively flag risks, own problem resolution, and drive decisions without constant escalation
- Own budgets, P&L, and financial forecasting for assigned business units
- Monitor spend, analyse variances, and recommend corrective actions
- Prepare and present management reports to senior leadership
Required Skills & Qualifications
- Mater's degree in Business Administration, Management, or a related field
- 4 to 7 years of progressive experience in business management or operations
- Proven ability to manage and grow client relationships independently
- Strong track record of mentoring junior staff and building team capability
- Demonstrated ownership mindset, takes accountability for results without being prompted
- Solid financial literacy including budget management and P&L understanding
- Excellent communication, negotiation, and conflict-resolution skills
- Ability to manage multiple priorities and stakeholders simultaneously
Preferred Skills
- Prior experience in a client-facing or account management role
- Experience implementing structured mentoring or coaching programs
- Exposure to change management, process improvement, or digital transformation
- Proficiency with CRM platforms, ERP systems, and data analytics tools
- Experience working in a fast-paced SME or multi-site organisation
Key Competencies
- Builds trust and consistently delivers value to clients
- Invests in team development and nurtures future leaders
- Takes full ownership and performs effectively under pressure
- Inspires teams and drives a high-performance culture
- Balances immediate execution with long-term strategic planning
- Communicates effectively across all levels of the organization
- Identifies root causes and implements sustainable solutions
- Leverages financial insights to inform business decisions
