Senior Business Analyst

POSITION RESPONSIBILITIES

Percent of Time:

• Develop functional requirements documentation in the form of user stories, process flows, and user acceptance criteria and manage the requirements throughout the project lifecycle. Create and maintain other documentation on business processes, applications and business solutions including test cases, training and system manuals, and job aids (if applicable). 20%
• Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, business analysis, and workflow analysis. 20%
• Assist with gap analysis, business process redesign, roadmap planning and developing proof-of-concepts. Visualize the future state and design the change process from current to future state. 20%
• Evaluate the business needs and translate them into technical solutions around Customer Engagement with the help of Architects and Developers. Identify and initiate process improvements (continuous improvement). 20%
• Provide information to ZTD and Business leadership regarding best practices, industry trends and business opportunities, as well as feedback on the functional requirements processes and tools. Train and transfer knowledge to other team members, users and stakeholders as required. 20%

ORGANIZATIONAL RELATIONSHIPS

• ZTD
• Business Stakeholders
• Vendors

RESOURCES MANAGED

Financial Accountability:

Not Applicable

Supervision:

Not Applicable

EDUCATION AND EXPERIENCE

• Bachelor's degree in Computer Science or a related field
• 6–8+ years of SFDC experience
• SCRUM certification is preferred
• Background in life science / animal health is a plus
• Experience working with cross-functional teams and the ability to work in a matrix organization, driving collaboration across the globe/functions/regions
• Demonstrated ability to interact comfortably with all levels of management and staff

TECHNICAL SKILLS REQUIREMENTS

Basic Qualifications:

• Proficiency in gathering business requirements and facilitating meetings with different stakeholders across business and technical teams
• Communication and interpersonal skills to interact with various stakeholders and convey information clearly and effectively
• Critical thinking to identify and resolve issues, devise creative solutions, and make informed decisions
• Demonstrated in-depth knowledge of SFDC applications such as but not limited to Sales Cloud, Service Cloud, and NetZero Cloud
• Strong working experience on Agile methodology and tools such as JIRA and Confluence and DevOps framework
• Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment either on a team or as an individual contributor
• Clear understanding of SDLC best practices including iterative and incremental development and support compliance requirements
• Strong organizational skills to manage fluctuating workload, multiple priorities, and competing time demands
• Ability to align and influence multiple stakeholders for delivery of competing priorities
• Possess attributes such as strong work ethic, action-oriented, logical thinking, and conflict management
• Proven customer focus with a high tolerance for ambiguity, as well as flexibility and adaptability

Preferred Skills & Credentials:

• Salesforce Business Analyst Certification

PHYSICAL POSITION REQUIREMENTS

• Hybrid working with Tuesday to Thursday in office