Senior Business Analyst/Value Consultant

Role Summary

The Business Analyst is responsible for aligning business initiatives with value realization, ensuring that every project contributes to measurable business outcomes. This role involves translating business demands into actionable plans, assuring data availability on program impacts, and collaborating with process owners to secure necessary resources and budgets for process excellence initiatives.

Key Responsibilities

Opportunity Assessment and Value Realization

o Manage the overall assessment of opportunities and ensure successful realization of business cases from process excellence initiatives.

o Lead and facilitate Prioritization Committee meetings to prioritize and recommend automation opportunities based on business agenda, value, and readiness.

o Collaborate with and stakeholder manage divisional/function process spokes to ensure value creation across the enterprise.

KPI Development and Management

o Create and manage Key Performance Indicators (KPIs) that measure the perceived value of process improvement initiatives for customers, the business, and end-users.

o Tooling

o Train business function on how to use our business process engineering tools.

o Configure and be proficient in technical tools, including Tableau, Power BI, and Celonis.

Governance

o Prioritize automation initiatives, manage demand intake tracking, and oversee deployment.

o Report on Hub metrics and return on investment (ROI) across all business units.

o Monitor overall costs, savings, and Full-Time Equivalent (FTE) targets while planning for future initiatives.

o Track the status of value case development, comparing actual versus planned value trajectories.

Required Skills & Experience

Bachelor's degree in Process Management, Business Administration, or a related field.

Strong financial acumen.

Proficient in technical tools, including Tableau, Power BI, and Celonis.

Experience in training (creating materials and leading sessions) and implementation of tools.

Ability to work across multiple functions and stakeholders

Process Analytics and Reporting.

Desirable Skills & Experience

Certified Business Analysis Professional (CBAP).

Experience in business case development.

Strong understanding of business objectives and context.

Familiarity with RPA, AI, and analytics reporting, including KPIs.

Working Hours

Ability and willingness to work regularly during Eastern Standard Time (EST) hours to support global stakeholders and portfolio activities.

The Team

The PMO and Value Capture team, part of Digital Solutions, is at the forefront of strategic planning and governance, driving alignment with enterprise objectives. We value collaboration, innovation, and an enterprise mindset, fostering an environment where adaptability and continuous learning thrive. Our team is committed to delivering excellence and creating impactful solutions that support the organization's growth and success.