Senior Business Analyst

Description:

Global Product Scale growth, require Sr BA to develop calculators, guide BAs, develop dashboards, manage/transform KPI data to provide outcome visibility

Responsibilities

1. Solution Implementation & Team Leadership

• Leads and mentors a team of Business Analysts, providing day-to-day guidance, coaching, and professional development support to elevate team capabilities.
• Sets standards and best practices for requirements gathering, analysis, and documentation across the BA team; reviews and quality-assures deliverables produced by team members.
• Leads requirements gathering and analysis for complex, high-impact solutions and system implementations; delegates and oversees similar workstreams managed by BAs on the team
• Collaborates with stakeholders to identify business needs and translate them into functional specifications; guides BAs in applying the same approach on their respective projects.
• Ensures alignment between business objectives and technical solutions at a portfolio level, and supports BAs in achieving the same on individual initiatives.
• Proactively identifies and mitigates functional risks that could impact solution scalability or user adoption; instills risk-awareness disciplines within the team.
• Acts as an escalation point for the BA team on complex analytical, stakeholder, or delivery challenges

2. Impact Tracking & Measurement

• Establishes pre-implementation baselines to ensure measurable comparison against post-launch outcomes; coaches BAs on applying this approach consistently.
• Develops and implements frameworks to measure solution effectiveness and ROI; ensures the team applies and iterates on these frameworks across all initiatives.
• Defines KPIs and success metrics for new initiatives; reviews and approves metrics defined by team BAs to ensure rigour and alignment with organizational goals.
• Creates dashboards and reports to track adoption rates, performance improvements, and business outcomes; guides team members in developing similar reporting capabilities.
• Conducts post-implementation reviews and recommends optimization strategies; facilitates retrospectives with BAs to embed continuous improvement as a team discipline.
• Validates data integrity within dashboards to ensure senior management is making decisions based on single source of truth metrics; holds the team accountable to the same standard.

3. Stakeholder Management

• Partners with cross-functional teams at a senior level while supporting BAs in managing their own stakeholder relationships effectively.
• Translates complex data into compelling narratives and actionable insights for executive leadership; coaches BAs in developing this communication skill.
• Presents findings, recommendations, and impact assessments to senior management; prepares and supports BAs in delivering similar presentations where appropriate.
• Manages expectations and communicates project status effectively across multiple concurrent workstreams, and ensures the BA team does the same on their portfolios.
• Champions the role and visibility of the BA function internally, advocating for appropriate resourcing and recognition of the team's contributions.

4. Team Development & Governance

• Provides ongoing coaching, structured feedback, and performance guidance to BAs on the team; supports their growth toward greater autonomy and seniority.
• Facilitates team rituals such as knowledge-sharing sessions, peer reviews, and workshops to build collective capability and foster a collaborative team culture.
• Partners with the BA Team Leader to identify skills gaps, contribute to hiring decisions, and shape team development plans.
• Supports onboarding of new BAs, ensuring they are equipped with the tools, frameworks, and context needed to contribute effectively from day one.

Administrative Responsibilities

• Complies with all internal rules and regulations of the Company
• Models and reinforces compliance standards within the BA team,

Position Requirements

• Bachelor's Degree required; ideally in Business Administration, Information Systems, Finance, or Computer Science.
• Minimum 5–7 years of experience in a Business Analyst role, with demonstrable experience mentoring or leading other analysts.
• Knowledge of advanced data analytics and machine learning techniques.
• Proficiency in business intelligence and data visualization tools (e.g., Tableau, Power BI, Excel, Google Sheets, Looker Studio).
• Advanced Excel: pivot tables, VLOOKUPs, and financial/operational modelling.
• Knowledge of emerging technologies in the learning and operationsspace.
• Experience with Agile/Scrum methodologies and facilitation of cross-functional workshops.

Skills and Personal Qualities

Leadership & Collaboration

• Proven ability to guide, mentor, and develop Business Analysts, fostering a high-performing team culture.
• Strong teamwork orientation with the ability to lead by example and build trust across functions.
• Conflict resolution and the ability to navigate ambiguity or competing priorities at team and stakeholder levels.
• High emotional intelligence and the ability to adapt leadership style to individuals needs.

Communication & Stakeholder Engagement

• Exceptional communication skills — clear, persuasive, and tailored to audience from frontline staff to executive leadership.
• Stakeholder management and negotiation: ability to influence without authority across senior levels.
• Facilitation and workshop leadership, including the ability to design and run sessions that drive alignment and decisions.
• Presentation skills: confident delivery of complex findings and recommendations in executivesettings.
• Active listening and diplomatic tact in sensitive or high-stakes conversations.

Analytical & Technical

• Strong data analysis and interpretation skills, with the ability to synthesize large datasets into strategic insights.
• User story writing and acceptance criteria definition; ability to coach others in these techniques.
• Risk assessment, mitigation planning, and proactive issue identification.
• Detail-oriented yet strategic — able to zoom in and out across operational and organization at all levels

Mindset & Character

• Strategic thinker with the ability to connect day-to-day analysis to long-term organizational objective
• Decision-making under pressure, with sound judgment and a bias toward action.
• Proactive, self-motivated, and resourceful; takes ownership of outcomes.
• Adaptable and resilient: comfortable navigating change and ambiguities
• Problem-solving orientation with a continuous improvement mindsets
• Integrity and accountability — holds themselves and others to high standard
• Customer-focused and outcomes-driven.
• Committed to continuous learning and sharing knowledge across the team.