Senior Business Analyst

Key Responsibilities:

- Gather and analyse customer business requirements, identify pain points, and translate needs into clear functional requirements.

- Manage customer expectations and guide clients toward standard product capabilities to minimise unnecessary customisation.

- Prepare, maintain and update FSDs, requirement specifications, gap-analysis reports, user manuals, training materials and test cases.

- Conduct requirement walkthroughs, coordinate internal and external reviews, and drive timely customer sign-off.

- Support QA, FAT, SIT and UAT activities, including test planning, test-case preparation, execution, issue tracking and quality monitoring.

- Work closely with customers to strengthen system understanding and support effective UAT preparation and execution.

- Consolidate common requirements across projects and work with Product Management and R&D on product enhancement and continuous iteration.

- Support presales activities including product demonstrations, customer Q&A, POC execution, RFP responses and initial solution preparation.

- Collaborate with cross-functional teams and external stakeholders while maintaining proper documentation, version control and knowledge sharing.

Requirements:

- Bachelor's degree in Business, Finance, Banking, Information Systems, Computer Science, or a related field.

Working Experience requirement:

Senior: At least 5-8 years of relevant experience in Business Analysis, Functional Consulting, Banking Technology, or similar roles.

- Experience in banking systems, core banking, digital banking, payments, lending, deposits, or related financial services is highly preferred.

- Strong experience in requirements gathering, business process analysis, functional documentation, and preparation of FSDs.

- Familiar with software delivery and testing processes such as FAT, SIT and UAT.

- Able to communicate effectively with customers, understand business pain points, and translate them into practical system requirements.

- Strong analytical, problem-solving, documentation and stakeholder-management skills.

- Comfortable working with cross-functional teams including Product, R&D, Sales, PMO and Delivery teams.

- Experience in presales, RFP responses, POC support or solution demonstrations will be an advantage.

- Good command of English, both written and spoken additional language capability would be an advantage.

- Exposure to AI tools for documentation, analysis or productivity enhancement is a plus