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Job Description
Key Responsibilities:
Requirements Gathering & Analysis:
o Collaborate with stakeholders to elicit, document, and prioritize business and functional requirements.
o Conduct workshops, interviews, and surveys to understand business processes and improvement opportunities.
Process Improvement:
o Analyze current business processes and identify inefficiencies or automation opportunities.
o Design and implement optimized workflows and business process reengineering (BPR).
Stakeholder Management:
o Act as a liaison between business units, technology teams, and third-party vendors.
o Present findings, insights, and recommendations clearly to stakeholders.
Documentation & Reporting:
o Prepare business requirement documents (BRDs), functional specifications, user stories, and process flow diagrams.
o Create reports and dashboards using BI tools (e.g., Power BI, Tableau) as required.
Project & Change Support:
o Work closely with project managers and product owners to ensure timely delivery of solutions.
o Support testing activities including UAT by developing test cases and coordinating test efforts.
Data Analysis:
o Interpret data, analyze trends, and provide actionable insights.
o Work with SQL, Excel, and data visualization tools to support data-driven decision-making.
Required Qualifications:
- Bachelor's degree in business administration, Information Systems, Computer Science, or a related field.
- 5+ years of experience as a Business Analyst in a relevant domain (e.g. Deposits and Agencies).
- Domain: NBFC experience is required, with relevant experience in Agency Management and Deposit Operations.
- Proficiency in business analysis tools (e.g., JIRA, Confluence, MS Visio).
- Strong knowledge of SDLC, Agile, and Waterfall methodologies.
- Experience with data analysis tools (Excel, SQL, Power BI/Tableau).
- Excellent analytical, problem-solving, and communication skills.
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