Key Accountabilities and main responsibilities
Strategic Focus
- Help to define business problems via in-depth investigation and gathering of technical and non-technical information
- Outline detailed requirements for a solution and ensure the delivered solution meets those business requirements
- Apply creative thinking and work collaboratively with teams to solve business challenges
- Traceability between the technical and functional requirements and the development and then testing of same in case of Technology Projects
Operational Management
- Gather, validate and document business requirements/use cases.
- Analyse data to inform / validate opportunities and requirements
- Model business processes and identify opportunities for process improvements.
- Assist with production of specifications that implement the behaviours described by the Project
- Working from the features and needs defined by the project vision, identify requirements/user stories, and use cases that describe the scope of the project
- Support/perform functional testing, investigating and feeding back issues to Developers
- Ensure that testing is appropriately documented, with evidence recorded
- Provide input to and/or support business readiness to ensure smooth implementation and transition to BAU
- Create business level user acceptance criteria for each feature from baseline requirements
- Identify stakeholders and facilitate discussions or workshops with the purpose of eliciting and understanding stakeholder needs, requirements, and priorities
- Collaborate with business and technical stakeholders to understand requirements and their priority
- Facilitate workshops
- Contribute to ensuring high quality standards through peer review and quality assurance of documents and deliverables.
- Identify stakeholders and facilitate discussions or workshops with the purpose of eliciting and understanding stakeholder needs, requirements, and priorities
- Understand the customer experience, how they may use the product/service and how that will influence both your Business and Technical Requirements
- Apply creative thinking and work collaboratively with teams to solve business challenges, further supporting the documentation of clear, concise and accurate requirements.
- Developing, maintaining, and improving Analyst methodologies and processes ie. Contribute to Continuous improved
- Developing dashboards, graphics, and reports for Portfolio consumption on relevant matters, such as Requirement/Epic/Story cut through
- Analyse backlogs and be aware of upcoming works, potential Analysis synergies that can be created between projects within the portfolios for efficiency gains
- Store and Host the Business Requirements and Technical requirements in a way that continually builds out the knowledge base for future project use
- Chair and facilitate a centre of excellence for the Analyst roles across the division
- Make portfolio level recommendations pertaining to work place continuous improvement opportunities, role efficiency gains, as we'll as other aspects of delivery as and when the opportunity arises
People Leadership
- Provide leadership to team members and peers through collaboration, mentoring and knowledge sharing
- Driving the resolution of issues through engagement of peers and stakeholders across project and business functions
- Hold self and team accountable for results with a strong focus on delivering value
- Build productive and professional relationships with key stakeholders, other cross-functional team members and Senior Leadership roles
Governance Risk
- Identify issues, risks and benefits of existing and proposed solutions and outline business impacts
- Drive business improvements through visibility of ongoing quality issues and initiatives
- Review team working practices/procedures to identify opportunities to improve quality or productivity
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience Personal Attributes
- 8 years of Experience into Business Requirements and Technical Requirements
- we'll-practiced and experienced in project management fundamentals and how the Analyst role contributes to them (estimation, project planning, resource planning, issue management, risk management, change management, communication planning)
- Demonstrated ability to lead others either formally or informally to achieve outcomes
- Demonstrated experience in Technical Writing, Process mapping
- Procedure documentation and improvement initiatives
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Strong facilitation and presentation skills
- Strong organisation and planning skills
- Tertiary qualifications in IT, Business or a related discipline
- Passionate about solving customer and business problems
- Working knowledge of work management tools like JIRA, Confluence, etc
- we'll conversant with Agile and waterfall methodologies
- Good domain knowledge of Capital markets (Superannuation and Investment Administration)
- Strong focus on business requirements, user stories, process (re)engineering and creation/management of project artefacts
- Ability to work with both business and technical stakeholders at varying levels of seniority and experience
- Ability to manage own time, working independently and seeking guidance from others where required to meet specified objectives within given deadlines
- Strong expertise in MS Visio - Mandatory
