SENIOR BUSINESS ANALYST, MICROSOFT DYNAMICS 365

CRM implementation experience is required and previous experience working with Microsoft

Dynamics 365, IQVIA (OCE, MI) or Veeva preferred.

• Exceptional organizational, presentation, and communication skills, both verbal and written, are required.
• Expertise in developing project documentation, including Business Requirements, Use Cases,

Functional Specifications, etc.

• Experience in the Life Sciences industry would be an asset.
• Demonstrated analytical, interpretive and problem-solving skills.
• Ability to simultaneously work on multiple projects at varying stages.
• Strong capability in juggling priorities to meet deadlines while retaining consistently high-quality outcomes.
• Business Analysis or Project Management certification would be an asset.
• Completed university degree or college diploma.

Other Requirements / Working Conditions

• Travel to client sites to conduct requirements gathering sessions and attend other key meetings will be required.
• Participation in client and internal calls outside of normal business hours is require

Job role:

• Gather detailed client requirements through facilitation of onsite workshops and remote sessions,
• analyse use cases, and map requirements to Omnipresence business process flows.
• Develop clear and concise Business Requirements, Use Cases and Functional Specification
• Documents.
• Conduct client User Acceptance Testing (UAT) sessions, track defects, gather detailed feedback.
• Perform sanity testing during implementations to ensure configurations, integrations, migrated
• data, etc., fulfill documented requirements and the solution is functioning as per the clients
• expectations.
• Work closely with internal stakeholders to facilitate successful execution of deliverables.
• Through continuous research and practice, become an expert of new and existing Omnipresence
• features, and provide guidance on best practices and functional knowledge to our clients.
• Participate in responding to RFIs and RFPs, including requirements analysis and developing
• proposed project plans.
• Assist the Project Manager in tracking deliverables and updating project documentation.
• Contribute to the development of all other project documentation as needed, including flow charts and business process flow diagrams.
• Participate in developing and refining SOPs for implementation processes.

Desired Profile:

• 6-8 years of experience in a client facing Business Analyst role, delivering medium to large scale
• CRM solutions.