At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions If so, let's start the conversation.
Role Overview
Iron Mountain is seeking a highly strategic, motivated Senior Business Analyst to join our Enterprise Project Management Office team.
In this role, you will be responsible for acting as a core consultant and practice leader, driving Iron Mountain's most complex digital transformations, evaluating product feasibility, standardizing the business analysis service catalogue, and influencing senior executives to align technology with tangible business value.
You will join a dynamic Enterprise Project Management Office team dedicated to driving high-level strategic alignment and cutting-edge digital transformations, specifically focusing on the Customer Excellence Artificial Intelligence and Analytics portfolio.
What You'll Do
In this role, you will:
- Artificial Intelligence & Strategy Delivery : Lead the business analysis lifecycle for advanced Artificial Intelligence programs, specifically focusing on Agentic Artificial Intelligence deployments, generative Artificial Intelligence solutions, and predictive machine learning models.
- Financial & Business Outcome Measurement : Quantify outcome-based value realization by measuring productivity improvements, capacity gains (such as Full-Time Equivalent savings), and tracking uplifts across Customer Experience, Customer Satisfaction, and Customer Effort Scores.
- Strategic Consulting & Stakeholder Management : Act as an internal consultant to C-suite and senior functional leaders across Finance, Commercial, and Customer Care divisions, utilizing objective, data-driven frameworks to manage conflicting priorities.
- Practice Leadership & Architecture : Take ownership of growing the business analyst practice into a standardized service catalogue, conducting high-level architectural gap studies, enterprise process mapping, and system rationalization for Mergers and Acquisitions integrations.
- Agile Governance & Playbook Creation : Create standardized playbooks, Business Requirement Documents, Low-Level Designs, and Traceability matrices while ensuring strict Agile governance across the delivery lifecycle.
What You'll Bring
The ideal candidate will have:
- 8+ years of overall professional experience, with 6+ years of proven experience as a Senior Business Analyst, Technical Product Manager, or Technology Consultant in a highly matrixed enterprise environment.
- Strong knowledge of modern enterprise application workflows and systems, specifically Salesforce Suite (Sales Cloud, Service Cloud, Data Cloud, Agentforce), Oracle (Enterprise Resource Planning, Financials, core data architecture), ServiceNow (Information Technology Service Management, Customer Service Management), and Analytics platforms (Looker Studio, Power Business Intelligence, Tableau).
- Demonstrated experience implementing Agentic Artificial Intelligence workflows, predictive analytics, and Natural Language Processing solutions.
- Elite verbal and written communication skills with a strong background in internal or external consulting, navigating executive steering committees, and influencing cross-functional leadership without formal authority.
- A Master's Degree is strictly preferred (Master of Business Administration with a focus in Finance, Analytics, or Information Technology Strategy is highly desirable).
- Strongly preferred industry credentials such as Certified Business Analysis Professional (CBAP), Project Management Institute - Professional in Business Analysis (PMI-PBA), Certified Scrum Master (CSM), Project Management Professional (PMP), or Information Technology Infrastructure Library (ITIL) v4.
Category: Project/Program Management Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [Confidential Information]. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0103532
