About Us
InterScripts is a Information Technology business based in Chantilly, VA and established in 2017 providing technology and platform enabled services and solutions. Historically, we have enabled our customers to realize the most value from their technology and resources through our Managed Services, Archival Solution, EHR, ERP, Advisory, Virtual Care, Technology, Application Development, and Cybersecurity services.
In addition, InterScripts has substantial experience in providing Technology and Platform Enabled solutions to commercial, public sector, and government entities. We are an ISO 27001, 9001 CMMI 3 and SOC 2 certified organization, signifying our ability to lower the risks for our clients application modernization efforts, custom development, support, operations, and MSP projects.
Job Description
Role Details
- Experience Required: 5-8 Years
- Work Mode: Work from Office (WFO) - No Remote Option
- Working Hours: 3:00 PM to 12:00 Midnight IST
- Location: InterScripts, 12th Floor, 12F, Trendset Jayabheri Connect, HI-Tech City, Kondapur, TS 500084
- Employment Type: Full-time
Key Responsibilities
Requirement Gathering & Analysis
- Lead client meetings and workshops to elicit, analyze, and document business requirements
- Conduct comprehensive requirement gathering sessions with stakeholders across different business units
- Translate business needs into clear, actionable functional and technical requirements
- Perform detailed requirement analysis, validation, and feasibility assessment
- Identify gaps in requirements and proactively seek clarifications
- Ensure requirements are complete, consistent, traceable, and testable
Documentation & Deliverables
- Create comprehensive Business Requirement Documents (BRD)
- Develop detailed Functional Requirement Documents (FRD)/ Prepare Functional Requirement Specifications (FRS)/ Document Software Requirement Specifications (SRS)
- Create and maintain User Stories in Azure DevOps with clear acceptance criteria
- Develop process flows, wireframes, mockups, and use case diagrams
- Maintain requirements traceability matrix and version control
Stakeholder Management & Communication
- Serve as the primary point of contact for client coordination and communication
- Lead client presentations and requirement walkthrough sessions
- Facilitate communication between business stakeholders and technical teams
- Build and maintain strong relationships with clients, understanding their business objectives
- Manage stakeholder expectations and negotiate requirements when conflicts arise
- Provide regular status updates and progress reports to clients and management
Team Collaboration & Support
- Work closely with Development teams to clarify requirements and provide ongoing support
- Collaborate with QA teams to ensure comprehensive test coverage and quality
- Assist developers in understanding business context and expected outcomes
- Support QA team in test case creation and provide requirement clarifications
- Participate in sprint planning, backlog grooming, and sprint reviews
- Facilitate cross-functional team meetings and workshops
Quality Assurance & Sign-off
- Review and test deliverables against documented requirements before final sign-off
- Conduct User Acceptance Testing (UAT) coordination and validation
- Verify that implemented solutions meet business requirements and acceptance criteria
- Identify defects and work with teams to ensure resolution
- Obtain formal sign-offs from stakeholders for requirements and deliverables
- Ensure end-to-end requirement closure and project handover
Process Improvement
- Identify opportunities for business process optimization and automation
- Recommend system enhancements and new features based on business needs
- Contribute to the continuous improvement of BA processes and methodologies
- Stay updated with industry trends and best practices
Requirements
Mandatory Requirements
Experience & Domain Expertise
- 5-8 years of proven experience as a Business Analyst in software development projects
- Strong track record in requirement gathering, analysis, and documentation
- Experience working on enterprise-level applications and complex projects
- Understanding of software development lifecycle (SDLC) and methodologies (Agile, Waterfall, Hybrid)
Documentation Skills
- Mandatory expertise in creating:
- Business Requirement Documents (BRD)
- Functional Requirement Documents (FRD)/ Functional Requirement Specifications (FRS)/ Software Requirement Specifications (SRS)
- Hands-on experience in writing clear, detailed, and well-structured technical documentation
- Proficiency in creating process flow diagrams, data flow diagrams, and use cases
- Experience in developing wireframes and mockups
Technical Skills
- Mandatory experience with Azure DevOps for:
- Creating and managing user stories
- Defining acceptance criteria
- Backlog management
- Sprint planning and tracking
- Strong understanding of Agile/Scrum frameworks
- Experience with requirement management and collaboration tools
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Visio)
- Knowledge of SQL for database queries and data analysis
Communication & Interpersonal Skills
- Excellent verbal and written communication skills (This is critical)
- Proven ability in client coordination and relationship management
- Experience conducting client meetings, presentations, and workshops
- Strong facilitation and negotiation skills
- Ability to explain technical concepts to non-technical stakeholders
- Active listening skills and ability to ask probing questions
Analytical & Problem-Solving Skills
- Strong analytical thinking and problem-solving capabilities
- Ability to break down complex business problems into manageable solutions
- Critical thinking and attention to detail
- Data analysis and interpretation skills
Testing & Validation
- Capability to test requirements and validate deliverables before sign-off
- Experience in UAT coordination and execution
- Understanding of testing methodologies and QA processes
- Ability to identify gaps between requirements and implementation
Work Requirements
- Availability to work 3 PM to 12 Midnight IST shift
- Must be able to work from office (no remote work option)
- Flexibility to accommodate client calls across different time zones
Good to Have
Domain Knowledge
- Revenue Cycle Management (RCM) experience in healthcare domain
- Understanding of healthcare workflows, billing, and claims processes
- Knowledge of healthcare standards (HL7, FHIR, HIPAA compliance)
- Experience with EMR/EHR systems
- Understanding of medical coding (ICD-10, CPT)
Advanced Technical Skills
- Experience with other project management tools (Jira, Confluence, Trello)
- Knowledge of API documentation and integration requirements
- Familiarity with data modeling and database design
- Experience with business intelligence and reporting tools (Power BI, Tableau)
- Understanding of cloud platforms (Azure, AWS, GCP)
- Basic understanding of UX/UI principles
Certifications
- Certified Business Analysis Professional (CBAP)
- PMI Professional in Business Analysis (PMI-PBA)
- Agile Analysis Certification (IIBA-AAC)
- Certified Scrum Product Owner (CSPO)
- Azure DevOps certification
- Six Sigma certification (Green Belt or Black Belt)
Additional Experience
- Experience in multiple domains (Healthcare, Finance, Retail, etc.)
- Exposure to AI/ML projects or data analytics initiatives
- Experience with change management and training
- Prior experience in vendor management
- Experience working with offshore/distributed teams
- Knowledge of compliance and regulatory requirements
Tools & Technologies
- Experience with prototyping tools (Balsamiq, Figma, Axure)
- Familiarity with data visualization tools
- Knowledge of version control systems (Git)
- Experience with automation tools for requirement management
Behavioral Competencies
- Client-Centric: Strong customer focus with ability to understand and anticipate client needs
- Communication: Exceptional communicator who can articulate ideas clearly across all levels
- Collaboration: Team player who fosters cooperation across departments
- Leadership: Ability to influence without authority and drive consensus
- Adaptability: Comfortable managing ambiguity and changing priorities
- Ownership: Takes accountability for deliverables and project outcomes
- Proactive: Self-starter who identifies issues and opportunities independently
- Detail-Oriented: Meticulous attention to detail in all documentation and analysis
- Problem-Solver: Creative thinker who can develop innovative solutions
Key Performance Indicators (KPIs)
- Quality and accuracy of requirement documentation
- Stakeholder satisfaction scores
- Timeliness of deliverable submissions
- Number of requirement change requests post sign-off
- UAT success rate and defect identification during testing
- Client feedback and relationship strength
- Team collaboration effectiveness
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