Job Title: Senior Business Analyst - Ecommerce
Experience: 6-10 Years
Location: Bengaluru (Work from Office)
Working hours: 3.00 PM to 12.00 AM IST (Transportation Provided)
Key Responsibilities:
- Own and lead all project and enhancement discussions with Product Owners (IT), IT teams, and Business stakeholders.
- Drive requirement gathering by engaging with stakeholders to understand business needs, challenges, and objectives.
- Create detailed Business Requirement Documents (BRDs) and Functional Specifications.
- Conduct BRD walkthroughs with stakeholders and IT teams to ensure clarity, alignment, and sign-off.
- Translate business requirements into clear, actionable deliverables for IT development teams.
- Act as the bridge between Business, Product Owners, IT teams and other cross functional teams throughout the project lifecycle.
- Create detailed test cases and test scenarios aligned with business requirements.
- Lead and own User Acceptance Testing (UAT), including defect tracking and resolution.
- Coordinate with IT, stakeholders, and business teams to ensure timely delivery of projects.
- Track project progress, dependencies, risks, and issues, and proactively drive resolution.
- Act as a process specialist, understanding end-to-end e-commerce workflows and identifying improvement opportunities.
- Drive process optimization and recommend scalable solutions for business challenges.
- Guide and mentor junior analysts and team members, ensuring adherence to best practices.
- Act as a functional lead/SME, ensuring consistency and quality across deliverables.
- Work independently as a self-starter, taking ownership of initiatives with minimal supervision.
- Prepare and deliver presentations to senior leadership and stakeholders.
- Support release activities, validation, and post-implementation follow-ups.
- Act as a central POC for identifying and driving solutions by proactively engaging and collaborating with cross-functional teams across the organization, ensuring clear, effective communication and alignment to achieve timely outcomes.
Key Priorities:
Project Ownership: As a Senior E-Commerce Business Analyst, owning end-to-end project delivery is a key priority. This includes leading discussions with Product Owners and IT teams, gathering and defining requirements, and ensuring successful implementation of solutions.
Stakeholder & IT Alignment: Ensure strong collaboration and communication between Business, Product Owners, and IT teams. Act as the single point of accountability for requirement clarity and delivery alignment.
E-Commerce Process Optimization & Governance: Develop deep expertise in e-commerce workflows and systems. Define, document, and improve processes to drive efficiency, scalability, and operational excellence.
Testing & Quality Assurance: Ensure high-quality delivery through structured test case creation, UAT execution, and defect resolution.
Leadership & Mentorship: Guide team members, establish best practices, and act as a functional leader within the organization.
Self-Starter & Ownership Mindset: Proactively identify opportunities, drive initiatives, and deliver results with minimal supervision.
Qualifications:
- Business-related bachelor's degree
- 6–10+ years of experience in Business Analysis, preferably in E-commerce or digital platforms
- Strong experience working with Product Owners and IT Development teams
- Proven experience in BRD creation, requirement gathering, and UAT execution
- Experience with Magento, Salesforce, or other E-commerce platforms
- Excellent verbal and written communication skills and ability to present to senior leadership
- MS Office proficiency (Excel, Visio, Word, PowerPoint)
- Strong project management and organizational skills
- Advanced knowledge of business analysis practices and development/testing processes
- Strong analytical skills, problem-solving aptitude, and attention to detail
- Proven ability to manage multiple projects and priorities effectively
- Must be a team player with strong collaboration skills in a fast-paced environment
- Ideal candidates should have progressively handled increasing levels of responsibility
