Role Overview
We are looking for an experienced Business Analyst with strong Loan IQ, syndicated lending, and loan servicing expertise to help shape and deliver our next-generation Digital Agency Platform.
This role is ideal for someone who understands how agent banks and loan operations teams work today within platforms such as Loan IQ, ACBS, or similar lending systems, and can help translate those workflows into a modern digital product environment.
The successful candidate will work closely with product, engineering, QA, operations, and business stakeholders to define requirements, improve workflows, support delivery, and help build a market-leading platform for agency, drawdowns, repayments, notices, interest calculations, fees, and broader loan lifecycle events.
Key ResponsibilitiesBusiness Analysis & Requirements
- Gather, analyse, and document business, functional, and non-functional requirements across agency and loan servicing workflows
- Translate business requirements into:
- BRDs / FRDs
- user stories
- process maps
- functional specifications
- acceptance criteria
- Conduct gap analysis between legacy platforms such as Loan IQ / ACBS and the target-state Digital Agency Platform
- Support design of workflows across:
- deal onboarding
- facilities and tranches
- drawdowns
- repayments and prepayments
- rollover processing
- interest and fee calculations
- notices and communications
- lifecycle events and amendments
Product & Functional SME Input
- Act as a functional SME on syndicated lending and agency operations
- Bring practical understanding of how Loan IQ-based processes operate across:
- loan boarding
- agency administration
- borrower servicing
- lender servicing
- events processing
- accruals, rates, fees, and settlements
- Help shape platform features that can replace or improve on traditional loan servicing systems
- Work with UI/UX and product teams to ensure workflows are intuitive, complete, and fit for operational use
Delivery & Testing
- Work closely with engineering and QA teams through sprint cycles to ensure requirements are clearly understood and correctly delivered
- Prepare and review SIT/UAT scenarios, test cases, and expected results
- Validate delivered functionality against requirements and business process expectations
- Support defect triage, root cause analysis, prioritisation, and resolution tracking
- Assist with release readiness, business sign-off, and production rollout support
Integration, Data & Change
- Support requirements for integration with surrounding systems such as:
- core banking platforms
- payment systems
- accounting / GL systems
- reporting and data platforms
- downstream operational tools
- Contribute to data mapping, migration logic, and reconciliation requirements
- Support training, user onboarding, and operational change management as the platform is rolled out
- Maintain documentation, RAID logs, and delivery reporting for governance forums
Required Skills & Experience
- 5+ years of experience as a Business Analyst / techno-functional analyst / SME in Loan IQ, syndicated loans, agency operations, or loan servicing technology
- Strong understanding of commercial lending and syndicated lending operations
- Hands-on experience documenting requirements and producing structured analysis artefacts
- Strong knowledge of loan lifecycle events, including drawdowns, rollovers, repayments, pricing, fees, and notices
- Experience working with business, operations, technology, and testing teams in an Agile or delivery-focused environment
- Ability to bridge the gap between legacy loan systems and modern product/platform thinking
- Strong stakeholder management and communication skills
Preferred Experience
- Exposure to ACBS, Loan IQ, or other loan servicing / agency systems
- Experience in loan transformation, migration, or platform replacement programmes
- Familiarity with APIs, event-driven architecture, and modern integration patterns
Soft Skills
- Strong analytical and structured problem-solving ability
- Clear communicator with strong written documentation skills
- Able to manage multiple priorities in a fast-moving product environment
- Comfortable working across product, operations, and technology teams
