How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
At Delta, we are committed to creating seamless experiences for our employees through thoughtful, secure, and efficient HR solutions. In this contractor role, you will support our HR Service Delivery team by helping deliver HR ServiceNow products and processes that improve the employee experience, strengthen data integrity, and support key business initiatives. You'll work closely with business and technology partners to translate needs into practical solutions and help move important work forward.
Key Responsibilities
- Partner with HR Service Delivery team members, business users, and technology partners to support HR ServiceNow solutions and related processes
- Gather, define, and document business requirements and help translate them into effective technical solutions
- Support testing activities to ensure solutions meet business needs and quality expectations
- Help resolve escalations and issues that span multiple processes or systems
- Perform day-to-day administration related to case management requests, portal updates, knowledge base content, and user access
- Collect, analyze, and report on data to support operational decisions and continuous improvement
- Contribute to process and configuration enhancements that improve efficiency and user experience
- Build strong working relationships across teams while delivering excellent customer service
- Ensure work aligns with Delta policies, procedures, and best practice standards
- Practice safety-conscious behaviors in all processes and projects
What You Need To Succeed (Minimum Qualifications)
- Bachelor's degree in Engineering, Computer Science, Information Science, Business/Management, Mathematics/Statistics, Economics, or other relevant quantitative field.
- 4-7 years of business analyst experience, including exposure to case management processes
- Strong business acumen, judgment, and technical aptitude
- Demonstrated critical thinking and analytical skills, with the ability to apply concepts across multiple business processes
- Experience gathering requirements, documenting needs, translating requirements for developers, supporting testing, and coordinating project activities
- Experience with quality assurance and application testing practices, including writing test scripts or user stories, leading test sessions, and managing defects
- Ability to work independently and collaboratively in a team environment
- Ability to communicate technical concepts and processes in clear, simple language for different audiences
- Ability to manage multiple priorities and remain flexible in a fast-paced environment
- Exposure to implementation methodologies such as Agile and Waterfall
Behavioral Competencies
- Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
- Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
- Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
- Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
- Inquisitive to understand customer and business expectations while creating value addition on technical solutions.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Experience supporting end-to-end implementations of HR systems or products
- ServiceNow experience, preferably with the HR module
- Experience working in a fast-paced, multinational environment
- Strong written and verbal communication skills, with the ability to move comfortably between technical and business discussions
About The Company
What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.
Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor's 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune's World's Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.
About The Delta Technology Hub (DTH), Bangalore
The DTH is one of Delta Air Lines investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the Leader in Employee Volunteering category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.
For more information, please visit www.deltatechhub.com
Why join
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.
