Senior Business Analyst

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Key Responsibilities

CrossFunctional Partnership

• Partner with Sales Innovations, Sales Business Development, Enterprise Architecture, and business product owners to support new and existing products within the Sales IT portfolio.
• Coordinate activities with internal and external technology owners and service providers.
• Consult with Delta project teams, and external vendors or consultants to ensure project and product integrity.
  
  

Product & Backlog Management

• Create and maintain the product backlog for Sales IT SelfService, the B2B Partner Portal, and Incentive systems.
• Conduct planning sessions to prioritize work for upcoming sprints and facilitate refinement and planning activities.
• Ensure product acceptance and readiness at key phases of the delivery cycle.
• Develop communication materials and lead communication efforts related to product updates, priorities, and future roadmaps.
  
  

Technical Delivery & Support

• Engage directly and regularly with development and delivery teams.
• Keep solution documentation current, accurate, and accessible.
• Map and track technical dependencies across teams and systems.
• Serve as a point of contact for technical issues, documentation creation, and servicelevel monitoring.
• Ensure Delta methodology, standards, and procedures are adopted and implemented.
• Verify that technical solutions meet customer business goals and maintain high customer satisfaction.
  
  

Design & Implementation

• Attend and lead design sessions with the product team.
• Assist with the design, development, and implementation of Sales initiatives.
• Support the design of APIs for model consumption and execution strategies to enable efficient integration with client applications.
• Create and maintain developmentready artifacts (user stories, requirements, diagrams, data mappings, etc.) tailored to evolving team needs and a hybrid Agile delivery model.
  
  

What You Need To Succeed (Minimum Qualifications)

• Bachelor's Degree in Business, Computer Information Systems or related field
• 4+ years of experience defining and documenting business application features and requirements, and designing, developing, integrating, and operating business applications.
• solving skills with the capability to understand and set direction for complex technology integrations.
• based infrastructures such as AWS and Salesforce Experience Cloud.
• Proficiency with SQL and NoSQL databases.
• Experience building applications using Microservices Architecture.
• Experience with VersionOne and Git (GitHub or similar tools).
• Expertise in Agile/Scrum methodologies.
• Excellent written and verbal communication skills, with the ability to communicate effectively across all levels of the organization.
• motivated learner with the ability to quickly adopt new technologies and deliver results.
  
  

Behavioral Competencies

• Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
• Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
• Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
• Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
• Inquisitive to understand customer and business expectations while creating value addition on technical solutions.
  
  

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience developing, testing, and deploying APIs.
• Functional knowledge of the airline business or airline IT processes; B2B Partnerships relationships
  
  

About The Company

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list, our 13th year in a row. The company's strong management and commitment to providing elevated experience and premium products also secured a No. 1 ranking out of the eight airlines on the list.

Delta's people-first culture continues to be recognized, earning the airline a spot on 2026Glassdoor's Top 100 Best Places to Work list for the 9th time. Delta is the highest ranked airline on the list.

Additionally, Delta earned a coveted spot, on Fast Companys list of the Most Innovative Companies, in 2026. The airline was recognized for its advancements in Sustainable Aviation Fuel (SAF) and Wi-Fi revolution that is working to ensure the future of travel is connected.

About The Delta Technology Hub (DTH), Bangalore

Delta has fast emerged as a customer-focused, innovative-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a distributed team to create memorable experiences for customers.

Why join

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Collaborate with research, innovation and IP co-development partners.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad intuition for business on airline operations while retaining focus on innovative technology driven solutions.
• Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, and Special Travel opportunities.
  
  

Role Summary

Benefits and Perks to Help You Keep Climbing

The Senior Business Analyst, Global Sales will work on a strategic, business-focused product team to identify, define, and design solutions to create new and improve current technology offerings for Global Sales. The ideal candidate will be able to act as a technical translator between Sales stakeholders and Sales IT.