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Job Description
About CRMIT Solutions
CRMIT Solutions is a leading CRM Solutions Provider specializing in AI-led digital transformation and decision transformation solutions, all powered by Customer360++ (a proprietary AI and decision science framework). The flagship Agent Success Value Plan (ASVP) leverages decision science and agentic AI techniques with considerable value-for-money-and-time. The ASVP is a transformative shift from traditional managed services contracts.
Salesforce Business Analyst
Location: Bengaluru, IN
Mode of Hire: Full Time
Responsibilities
• Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies
• Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform
• Support continued build-out of key reports and dashboards, data administration, and integrity upkeep
• Recommend new features and improvements to optimize and increase use of the platform
• Provide technical specifications and help maintain overall documentation for the business
• Adhere to and promote best practices, and design the guidelines for security procedures
Required skills
• 6 Years of experience as a Business Analyst or Business Consultant or Product Owner.
• Knowledge of SF CRM standard clouds (Sales, Service, Field Service, Experience and Marketing)
• Knowledge of the Manufacturing industry is a plus.
• Sound understanding of agile methodologies and have worked on agile tools (JIRA and Confluence).
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Salesforce certifications, such as Salesforce Administrator/Sales Cloud/Services Cloud/BA is a plus.
Certifications :
Salesforce Certified System Administrator, Salesforce Certified Business Analyst
Qualification:
Bachelors/Postgraduate degree, professional qualification, or relevant experience
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