Key Responsibilities
Sigma Computing Platform Administration:
- Administer Sigma Computing environments, including workspace governance, user provisioning, and role-based access controls.
- Manage integrations with cloud data platforms such as Snowflake and ensure secure connectivity and performance optimization.
- Configure and maintain authentication using Okta SSO/SAML and SCIM-based user provisioning.
- Monitor query performance, workbook usage, audit logs, and platform adoption metrics.
- Support business users with dashboard/workbook troubleshooting, permissions management, and data access issues.
- Automate administrative and monitoring tasks using Sigma APIs and scripting tools.
- Coordinate with Sigma Computing Support for escalations, issue resolution, and platform updates.
Tableau Platform Administration
- Lead administration of Tableau Cloud and Tableau Server across multiple tenants and sites.
- Manage user provisioning, access governance, and license allocation at enterprise scale.
- Plan and execute version upgrades, patches, and migrations (on-prem to cloud).
- Maintain Tableau Bridge nodes — performing health checks, connector updates, and log monitoring.
- Automate platform workflows using the Tableau REST API and Tableau Server Client (TSC).
- Integrate Okta SSO/SAML for authentication and user lifecycle automation.
- Monitor adoption and performance through Admin Insights dashboards.
Power BI Platform Administration
- Administer multiple Power BI capacities, workspaces, and tenants, ensuring optimal utilization and governance.
- Manage licenses, permissions, and Service Principals (SPs) via Microsoft Entra ID (Azure AD).
- Oversee deployment pipelines for content promotion and CI/CD-style workflows.
- Maintain Power BI Gateways and Fabric capacities, tracking performance metrics and CPU utilization.
- Automate administrative tasks via Power BI REST API.
- Raise and manage support tickets, coordinating escalations with Microsoft.
Alteryx Platform Administration
- Administer and upgrade Alteryx Server (on-prem) for high availability and performance.
- Manage Alteryx Designer, Business Suite, and server licensing across the organization.
- Monitor and maintain Gallery, Scheduler, and Controller services.
- Use Alteryx Server API for automation, workflow tracking, and system health monitoring.
- Support users with Designer workflows, troubleshooting runtime or configuration issues.
- Log and follow up with Alteryx Support for escalations and patch management.
Governance, Monitoring & Collaboration
- Maintain documentation, SOPs, and best practices in Confluence.
- Track support and sprint activities in Jira, ensuring SLA compliance.
- Communicate upgrades, outages, and feature rollouts proactively to users.
- Act as primary point of contact for vendor support teams, raising, tracking, and following up on tickets.
- Conduct root cause analysis (RCA) for dashboard or workflow failures, validating data lineage across environments.
- Collaborate with data engineering teams to ensure consistent governance, authentication, and performance optimization across BI platforms.
Core Tools & Technologies
- Sigma Computing
- Tableau Cloud / Server / Bridge / Prep / Desktop
- Power BI Service / Gateway / Fabric / Desktop
- Alteryx Server / Designer / Business Suite
- Tableau REST API / TSC | Power BI REST API | Alteryx Server API | Sigma API
- Okta, Microsoft Entra ID (Azure AD)
- Jira, Confluence
- Python / PowerShell scripting for automation
Preferred Skills
- Hands-on experience with Snowflake and Azure Data Factory (ADF) for ETL orchestration and data integration.
- Familiarity with CI/CD processes for BI content deployment.
- Strong analytical and troubleshooting skills for RCA across dashboards and data flows.
- Experience managing multi-platform BI environments at scale, including cross-platform automation and governance.
- Experience integrating Sigma Computing with modern cloud data platforms and enterprise authentication systems. Qualifications
- 10+ years of experience in BI platform engineering or administration, covering Sigma Computing, Tableau, Power BI, and Alteryx.
- Proven expertise in enterprise BI platform management, including automation, authentication, and multi-tenant governance.
- Strong ability to troubleshoot complex, cross-platform performance, and data issues.
- Excellent communication and documentation skills to collaborate with technical and business stakeholders.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world's leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
