Senior BI Analyst

Key Deliverables:

• Drive CX performance metrics through data-driven insights
• Identify root causes of CX issues and deliver actionable recommendations
• Develop and manage dashboards for CX teams
• Collaborate cross-functionally to convert business problems into analytical tasks

Role Responsibilities:

• Perform deep-dive analyses and uncover hidden trends in CX data
• Translate data into stories to influence leadership decisions
• Ensure clarity and usability in dashboard design
• Suggest and validate hypotheses to improve customer experience metrics