senior barista

Purpose

To interact with and create lasting, genuine relationships with every guest, encouraging

and earning their loyalty and repeat business

Key Responsibilities:

Product Preparation & Knowledge

Making drinks, including blender and espresso-based beverages

Serving food

Creating merchandise gifts

Preparing whole and ground bean packages

Providing product information to guests

Selling

Seeks opportunity to enhance the guest experience by providing

recommendations for complementary and new products (e.g., food, merchandise,

caf cards etc.)

Cleaning and Organizing

Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc)

Re-stocking product (e.g. beans, cups, merchandise)

Equipment maintenance and calibration (espresso machine, grinders, syrup

dispensers)

Cash Handling

Completing sales with guests using cash, debit/credit

Follow business procedures for handling voids and cash handling mistakes

End of shift reconciliation of cash and register records

Experience Delivery

Providing consistent, individualized guest attention

Acting in a friendly, approachable manner

Demonstrating passion and confidence for Second Cup brand

Job Requirements

Understanding features and benefits of all Second Cup products

Memorizing drink recipes

Face to face guest complaint issues

Equipment breakdowns

Maintaining coffee freshness standards while also controlling waste

Suggestive selling

Multi-tasking (e.g. cleaning, restocking, deliveries with constant guest

interactions)

Use of multiple electronic payment systems

Story-telling

Knowledge and Skills Required

Guest service skills (i.e. positive, caring attitude)

Strong teamwork skills

Cash handling, retail or food service experience preferred

Product knowledge

Selling Skills

Story-telling

Working Conditions

Standing for extended period of time

Some lifting required (between 5 lbs to 25 lbs)

Exposure to noise (blenders, espresso machine), heat (steam from espresso

machine