Role Responsibility
- To lead shifts when assigned by line manager, taking responsibility for delivering brand standards in, but not limited to cash management, opening the unit, preparing for the shift, closing the unit, orders, monitoring and delivering high standards of customer service, accepting deliveries.
- To perform the role of float where required.
- Train all new team members to Barista level using appropriate training materials
- Take responsibility for checking the quality of the espresso by accurately measuring & recording the grind & dose
- Ensure all drinks are made and served to brand standard
- Support team throughout shift to ensure delivery of service to brand standard
- Identify any gaps in training and undertake any training as required
- To ensure all coffee equipment is in good working order and report any faults as required
- To assist in the monthly unit audit on brand standards
- To undertake daily Health & Safety and Food Safety checks, reporting and actioning any issues as required
- To brief and communicate any changes to service or brand standards
- To deliver the highest levels of customer service in line with brand standards.
- To produce & serve all drinks to brand standards & recipes.
- To produce & present all food to brand standards.
- Maintain stock levels/availability by replenishing display/fridges within company guidelines/planograms, rotating stock to ensure compliance with company health & safety guidelines.
- To sell & demonstrate product knowledge by advising the customer/answering queries & suggesting products to the customer as part of the ordering process. Act on initiative to optimise sales to the customer.
- To operate the till in line with brand till operation & cash handling procedures.
- To maintain customer areas to company standards.
- To attend work at designated shifts (time & attendance).
- To attend team meetings as required.
- As part of the Model Day, to complete the daily walkround and rectify/notify are MEHRAULI as of non compliance.
To complete all tasks required by the daily cleaning schedule.
The Ideal Candidate
Essential- Fully trained to Barista standard with full understanding of brand standards.
- Literate & numerate
- Ability to communicate effectively with customers, client & staff
- Ability to work with a team, and on own initiative
- Flexible approach to the role
BRAND : BLANCA, LOCATION DHANMILL CHATARPUR
