Job Description

Group Company: AU Small Finance Bank Limited

Designation: Senior Bank Officer - MFIB - Sales & Services

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#
Institution tier: #*Institution tier*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

Industry: #*Industry*#
Role: #*Role*#
Years of experience: #*Years of experience*#

Job Brief:- AU Small Finance Bank Limited is seeking an experienced and dynamic professional to lead and manage sales and service operations within the Microfinance and Inclusive Banking (MFIB) segment. This role demands a strategic thinker with a strong background in financial services, particularly in microfinance products and customer relationship management. The incumbent will be responsible for driving business growth, ensuring superior customer service, and maintaining compliance with regulatory standards. This position requires a proactive leader capable of mentoring teams, analyzing market trends, and implementing effective sales strategies to enhance the bank's footprint in the inclusive banking sector.

Responsibilities:-

Develop and execute comprehensive sales strategies to achieve business targets in the microfinance and inclusive banking segment.
Lead, mentor, and manage a team of sales and service professionals to ensure high performance and adherence to bank policies.
Build and maintain strong relationships with customers, understanding their financial needs and providing tailored banking solutions.
Monitor and analyze market trends, competitor activities, and customer feedback to identify growth opportunities and mitigate risks.
Ensure compliance with all regulatory requirements and internal controls related to microfinance products and services.
Collaborate with cross-functional teams including credit, operations, and risk management to streamline processes and enhance customer experience.
Prepare and present regular reports on sales performance, customer satisfaction, and operational efficiency to senior management.
Drive initiatives to improve service delivery standards and resolve customer grievances promptly and effectively.
Identify and develop new business channels and partnerships to expand the bank's reach in underserved markets.
Conduct training sessions and workshops to enhance the skills and product knowledge of the sales and service team.

Skill:-

Microfinance Product Knowledge
Customer Relationship Management (CRM)
Sales Strategy Development
Regulatory Compliance in Banking
Team Leadership and Mentoring
Market Analysis and Competitive Intelligence
Financial Services Operations
Risk Management
Customer Service Excellence
Business Development
Data-driven Decision Making
Communication and Presentation Skills

Preferred Qualifications:-

Bachelor's degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
Minimum of 5-7 years of experience in sales and service roles within the financial services industry, with a focus on microfinance or inclusive banking.

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

Physical: #*Physical*#
Other: #*Other*#

Work Environment Details: #*Work Environment Details*#

Specific Requirements