Plan and execute migrations, implementations, and upgrades of Atlassian applications between Data Center and Cloud environments.
Ensure seamless transitions with minimal disruption to services and data integrity.
Manage and administer Atlassian products, including Jira, Jira Service Management (JSM), and Confluence across Data Center and Cloud platforms.
Configure, customize, and optimize system settings, workflows, and permissions to meet organizational needs.
Develop and implement automation solutions to streamline administrative tasks, enhance productivity, and improve efficiency within Jira, JSM, and Confluence.
Utilize scripting languages such as Groovy, Python, or PowerShell to automate routine processes and workflows.
Integrate Atlassian products with other systems and tools to improve interoperability and functionality.
Customize workflows, issue types, and dashboards to align with business requirements and enhance user experience.
Participate in customer technical discussions, provide technical solutions, and collaborate with the presales team for effort estimation.
Implement and enforce security measures, access controls, and compliance standards to safeguard Atlassian applications and data.
Stay informed about security vulnerabilities and apply patches and updates as necessary to maintain system integrity.
Create and maintain technical documentation, user guides, and training materials for Atlassian administrators and end-users.
Provide training and support to ensure proficient utilization of Atlassian tools and features.
Experience in Atlassian plugins such as Xray, Zephyr, BigPicture, Tempo, EazyBI, etc.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.
Minimum 5 years of experience in administering Atlassian products such as Jira, Jira Service Management (JSM), and Confluence.
Strong knowledge and hands-on experience in migration, implementation, and upgradation of Atlassian applications in both Data Center and Cloud environments.
Proficiency in automation scripting languages (e.g., Groovy, Python, PowerShell) for automating tasks within Jira, JSM, and Confluence.
Experience with system integration, customization, and security management within Atlassian ecosystems.
Excellent problem-solving skills and ability to troubleshoot complex issues.
Effective communication and collaboration skills, with the ability to work in a team environment.
Atlassian certification (e.g., Atlassian Certified Professional) is a plus.
Experience in analytics, Forge, AI, and solutioning within the Atlassian suite is a plus.
